Inbound Call Center Representative Remote Eastern Time Zone

Profile

Description

Do you enjoy or want to work from home? Do you love assisting others when they’re in need? Are you looking for valuable experience working for a Fortune 100 company that focuses on the well-being of their customers? You should strongly consider our Call Center Representative opportunity.

Responsibilities


Take as many as 75 calls per day from Medicaid customers who have questions about their health benefits.

Assist them with PCP changes, locating Providers/Specialists, benefit coverages, authorizations; Provider claims inquiries, grievances and appeals, transportation needs, and pharmacy support.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work an 8-hour shift anytime from 7:45 am-8:00 pm. It may be necessary, given the business need, to work occasional overtime and weekends. This job is remote/Work at Home.


Required Qualifications


High School Diploma or equivalent

Must reside in the Eastern Time Zone, within the United States

Customer service experience is required

Fluency in computer navigation, email, chats, efficient typing skills, and toggling across multiple databases while engaging with the caller.

Must have excellent interpersonal skills and the ability to organize simultaneous tasks; and meet monthly call and performance metrics


Preferred Qualifications


Associates or Bachelor's Degree.

Previous inbound call center experience.

Healthcare experience.


Additional Information for Work at Home


Must have a separate room with a locked door to be used as a home office.

Must have accessibility to high speed DSL or cable modem for a home office

(Satellite internet service is NOT allowed for this role); and recommended speed for optimal performance from Humana systems is 10M x 1M


Scheduled Weekly Hours

40

About Us

Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.

Equal Opportunity Employer

It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact **** for assistance.

Humana Safety and Security

Humana will never ask, nor require a candidate provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact **** to validate the request.

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Company info

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