Licensed Optician

Profile

GENERAL FUNCTION The Licensed Optician delivers the brand value proposition & helps establish **MEMBERS ONLY**SIGN UP NOW***. as the premier destination for all vision needs within the community.  Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers’ expectations.  MAJOR DUTIES & RESPONSIBILITIESGreets all customers with a warm welcome right away, exchanges names, & ensures they know what to expect. Shows urgency in providing service to customers & satisfying their needs.Custom fits glasses & precisely places prescription in lenses.Acts as a leader in optical acumen that provides a voice for associates.Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & customer requirements.Attracts new customers.Explores the needs & priorities of customers by asking open ended questions.Is attentive to details, asks follow up questions for clarity, reads verbal/non-verbal cues; reviews prescriptions & identifies special needs, consults with Optician as needed.Assists co-workers with difficult or complex areas of product needs & prescriptions.Utilizes store tools & adheres to Brand Store Commitments.Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools. Reinforces customers’ final selection.Anticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensures customers are satisfied & expectations are exceeded. Acts quickly for resolution. Partners with management as necessary.Possesses the ability to multi-task, prioritize & manage time with competing priorities.Commits to delivery date & time, seeks feedback & asks for referrals.Strives to achieve exceptional results on Brand KPIs & competencies.Presents, celebrates & educates at pick up.Takes pride in store appearance, shows initiative to keep store clean, attractive & organized. Secures & protects company assets in your control.Informs management of safety opportunities; demonstrates safe work practices.Possesses a “can do” spirit & strong drive for results; self-motivated with a desire for continual learning & improvement.Adheres to company policies & procedure, including but not limited to discounting, promotions & inventory management.Sells on your feet 80%-100% of the time.Additional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.).Maintains proper dress code, including name tag & associate tablet. BASIC QUALIFICATIONSHigh School graduate or equivalentState LicensureOptical dispensing experienceStrong customer service skills: communicator, listener & team builderKnowledge of current store merchandiseStrong basic math skillsAwareness of current fashion trendsSelling skills – ability to use & carry an iPAD/tabletFamiliarity with POS, computers & calculatorsEmbrace new technology & change PREFERRED QUALIFICATIONSPrevious customer service & retail experience,datePosted:2022-02-28,validThrough:2022-03-28T00:00:00-04:00,employmentType:Full-Time,hiringOrganization:{@type:Organization,name:**MEMBERS ONLY**SIGN UP NOW***.,sameAs:,logo:****Specified,experienceRequirements:None Specified years}

Company info

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