Part-Time Call Center Specialist

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Position ID:
158766
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About **MEMBERS ONLY**SIGN UP NOW***.:
Ranked by BestColleges.com and Niche.com as the #1 community college in New Jersey, **MEMBERS ONLY**SIGN UP NOW***. has been serving as an academic and cultural center for Somerset and Hunterdon County residents for 50 years. The College has been nationally recognized for its service to the community, environmental stewardship, and commitment to diversity. It is home to a Planetarium, Science Education Institute and 3M Observatory, a 1,000-seat Theatre, an Honors College for high achieving students and much more.
The College offers more than 90 associate degrees and certificates, as well as career training, small business assistance through the Small Business Development Center, professional development, and adult and youth personal enrichment courses. RVCC is located at 118 Lamington Road in Branchburg, NJ. For further information, visit ****Job Description:
RVCC is seeking a part-time Call Center Specialist to work in Enrollment Services.
Under the direction of the Assistant Director of Recruitment & Communications, the Call Center Specialist is responsible for excellent communication, customer service, and listening skills in the management of inbound and outbound communications (i.e. phone calls, emails, text messaging, Instant Messenger, LiveChat, etc.). Candidate will attend mandatory training sessions to stay updated on College updates, processes, procedures, policies and guidelines.
Requirements:
Associates degree required.
Excellent communication & customer service skills with ability to communicate clearly both verbally and in writing along with active listening.
Manage large amounts of inbound and outbound calls in a timely manner.
Follow communication scripts when handling different topics.
Strong computer skills and ability to work between multiple systems during calls.
Must possess problem solving abilities by using good judgment and applying these skills to assist customers and ensure customers' expectations are met.
High level of professionalism.
Keep records of all conversations in our call center database in a comprehensible way.
Meet personal/team qualitative and quantitative targets.
Demonstrated proficiency in the use of Microsoft Office Suite and prior exposure to a database system; ability to create standard documents and reports.
Work hours vary at different times of the year.
Preferred Qualifications:
Bilingual - English/Spanish.
Familiarity with CRM systems and practice.
Previous experience working in a call center, customer service or a related area is preferred.
Additional Information:
Weekly Schedule:
10 hours per week
Physical Demands:
Requires sitting, standing, bending, and walking.
Utilizing a computer and looking at computer monitor.
Utilizing a headset with microphone.
Occasionally move and lift up to 20 pounds.
Application Instructions:
RVCC's starting rate are commensurate with educational qualifications and experience.

As a New Jersey First Act Employer, new employees must establish a primary residence in New Jersey within one year unless an exemption applies.
For consideration of the above position, please submit your cover letter and resume online, by clicking the apply now button.

We regret that we are unable to respond to each and every resume received. Only those candidates of interest will be contacted directly.

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