Location
Arlington, VA, United States
Posted on
Aug 11, 2022
Profile
Come join the **MEMBERS ONLY**SIGN UP NOW***. team as an AWS Guest Service Representative. In this role you will greet and welcome all visitors in a friendly, warm, professional and courteous manner. Provide a 5-star first impression for every visitor. Direct visitors to the interactive space, answer basic questions about the space as well as encourage visitor engagement in the space andu00A0Verify pre-registered guests and assist with visitor check-in.u00A0Location:u00A0 Crystal City, VA Area & Greater DMV AreaSchedule:u00A0Monday through Friday between 7am - 9pm,u00A0 Saturday - 10am - 4pm (Full-Time role, 8 hr shifts within operating hours)Wage:u00A0$22.70 per hour Excellent Benefits (see below and check out our website for further information!)Benefits:u00A0Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life insuranceu00A0u00A0Generous Paid Time Off benefitsAdditional Floating Holidays, Parental Leave, Paid Compassion Leave and Paid HolidaysRetirement 401(K) with a company matchEmployment Assistance Program (EAP) including six free therapy sessions per yearGym & Fitness Reimbursement ProgramStudent Loan Repayment ProgramCheck out the entire list of benefits **MEMBERS ONLY**SIGN UP NOW***. has to offer here:u202****Please submit a resume your application **Key Responsibilities/Essential Functions Greet and welcome all visitors in a friendly, warm, professional and courteous manner. Provide a 5-star first impression for every visitor. u00A0 Talks to the public with or without the use of supplemental material (i.e. notecards, pictures, physical props). Be prepared to direct visitors to the interactive space, answer basic questions about the space as well as encourage visitor engagement in the space. Be ready to share nearby places to eat and other landmarks to visit within the area. Complete opening and closing duties of Skills Center each day. Verify pre-registered guests and assist with visitor check-in. Track appropriate metrics as directed by team leadership. Setup classrooms prior to each class. Prepare and setup Skills Center resources including printed materials, supplies, and swag. Provide feedback to leadership on observations made regarding visitor engagement and other comments related to the visitor experience. Partner with onsite support such as Protective Services, Catering, and AV to resolve ad hoc needs. Assist with special events and projects, as requested. Assist Skills Center Site Lead with catering orders. Arrive in the designated attire and ensure a clean and professional appearance. Immediately report any suspicious persons, calls and packages to security and NWC leadership. Create trouble tickets for facility or brought to your attention. Additional duties as determined by the Skills Center Site Lead.u00A0Needed Experience & RequirementsEducation/Experience High School Diploma or GED required. Associates degree or equivalent credits preferred. Minimum 2 years direct customer service experience in a museum, theme park, hospitality, concierge services, or high-profile venues (examples include galleries, art centers, zoos, exhibit centers). Experience managing a shared team Outlook inbox in addition to their own. Experience with Amazon Chime, Slack, and WorkDocs.Demonstrable Skills Ability to comfortably speak and coordinate large or small audiences. Exceptional interpersonal skills and the ability to proactively interact with the public. Enthusiastic, detail-oriented, and a reliable individual. Proven excellent customer service skills and the ability to multi-task in an ambiguous environment, while always remaining professional and friendly. Willingness to work in a changing environment and ability to quickly prioritize tasks. Learn and retain new program information. Basic technical skills and operational knowledge of an android device. Passion for learning and desire to promote community engagement. Work effectively in both collaborative and independent work styles. Recognize and coordinate accessibility needs for guests on requests. Ability to write concise correspondence and effectively communicate verbally and electronically with all levels of management. Flexibility to work various shifts during operating hours. Must understand, interpret and follow the customeru2019s policies and procedures. Strong conflict resolution, critical thinking, and problem-solving skills.Working Conditions & Physical Demands Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds. May need to carry supplies to other buildings. Ability to work at a computer for long periods (up to 8 hours per workday). Ability to move consistently within a 1.5 radius is required. Ability to read, write, communicate, and comprehend the English language. Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses). Ability to identify and understand the speech of another person (with or without a personal auditory hearing device). This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit. At **MEMBERS ONLY**SIGN UP NOW***., we value and accept diversity and inclusion. We promote this by encouraging our employees to participate and contribute to our various employee resource groups. Some examples of the groups include Black Affinity Group (BAG), PRISM (LGBTQIA Group) and our Equity Committee. These resource groups promote diversity and inclusion, provide resources to employees, and play an important role in creating a community at **MEMBERS ONLY**SIGN UP NOW***.! Our culture is encouraging, promotes growth and believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together. **MEMBERS ONLY**SIGN UP NOW***. is proud to be an equal opportunity employer, including disability and veteranu2019s status.**MEMBERS ONLY**SIGN UP NOW***. is committed to offering reasonable accommodations to applicants with disabilities. If you need any assistance or accommodations with the application or interview process, please contact us **** **MEMBERS ONLY**SIGN UP NOW***., we do not just accept diversity and inclusion u2014 we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together. **MEMBERS ONLY**SIGN UP NOW***. is proud to be an equal opportunity employer, including disability and veterans status.IND123
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