Move Ambassador Supervisor for Northwest Center Services at Amazon

Profile

The Northwest Center @ Amazon team operates in a fast-paced and demanding corporate environment where we provide professional 5-star customer service across several program divisions. As the Move Ambassador Supervisor, you will assume co-responsibility of the Move Ambassador team and assist in overseeing daily operations. You will ensure operational performance and delivery of a positive customer move experience, responsible for daily oversight and support of Move Ambassadors, Move Support Assistants and Workplace Operations Coordinators.You will ensure team members provide excellent in-person and virtual customer support through both individual coaching and quality assurance tools. You will also support employee professional development with weekly one-on-ones, establishing goals, delivering feedback, and providing guidance to each team member. In addition, you will assist with maintaining operational execution including anticipating risks or challenges, handling escalated situations as well as communicating and troubleshooting with vendor partners and relevant stakeholders. We\u2019re a fun, dynamic and hard-working team who enjoys a challenge but also working collaboratively. We cultivate your growth through mentorship, and creating learning opportunities for you to grow within our team! Come join us and grow your career! Schedule:\u00A0Monday \u2013 Friday, 8 hour shifts between 7:30AM - 6PM.\u00A0Must be able to work a flexible schedule during hours of operation for weekdays and availability over the weekend. Hourly Starting Rate:\u00A0$30.17 per hour |\u00A0Full Range: $30.17 per hour - $38.02 per hour Location:\u00A0Seattle (South Lake Union, Queen Anne, Sodo), Bellevue and Redmond What we can offer you:\u00A0 Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life insurance\u00A0\u00A0 17 Accrued Paid Time Off Days Annually Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave Retirement 401(K) with a company match Employment Assistance Program (EAP) including six free therapy sessions per year Physical Wellness Reimbursement Program - $25 per month Student Loan Contribution Program - $50 per month Northwest Center is proud to offer its staff an income Protection Benefit to those potentially affected by COVID-19Check out the entire list of benefits Northwest Center has to offer:\u202Fhttp://www.nwcbenefits.com/\u00A0 ** Please submit your resume with your applications. Cover letters preferred ** As the Move Ambassador Supervisor, you will support\u2026 Operational Excellence Provide management, day to day direction, and leadership to the entire Move Ambassador Team. Ensure that all staff are dedicated to the quality experience of each individual relocation and ensure each Amazonian has a positive experience working with the NWC Move Ambassador team. Ensure program service level agreements and operation standards are met or exceeded, inclusive of staffing levels, email response times, and overall customer satisfaction. Plan and develop employee work schedules, coordinating break coverage ensuring the best use of resources. Coordinates administrative personnel responsibilities for the team. People Responsible for employee development through the development of individualized goals and the creation of training plans to ensure that employees achieve the established goals. Responsible for training new staff in all administrative support and customer support expectations, and procedures throughout the move process and additional supportive tasks. Responsible for staff performance ensuring that all procedures, processes and policies are understood and followed. Providing corrective employee conversations as necessary related to employee performance, including subsequent follow. Foster a spirit of teamwork and unity among team members that allows for disagreement over ideas, conflict and expeditious conflict resolution. Customer Excellence Provide elevated customer support for employees, space manager, and all vendor partners within the Amazon space. Handle escalated situations with employees and vendor partners. Provide onsite support and answer questions throughout the move process to ensure a high level of customer experience. Facilitate regular team meetings to discuss updates, concerns, and ideas with leadership.We\u2019d love to hear from people with\u2026Education Associates degree preferred or equivalent combination of education and experience. Equivalent of 2 years of leadership experience.ExperienceMinimum 3 years customer service experience2 years experience as a supervisor or similar management roleProficiency in MS Office with the ability to perform Vlookups, use formula functions (Excel), mail merge (Word) and share and configure calendars (Outlook)Demonstrable Skills Commitment to Northwest Center\u2019s mission of inclusion and ability to successfully work in a diverse environment. Ability to practice a high level of confidentiality. Interpersonal skills to effectively motivate others. Lead change and innovation. Maintain good judgment in fast-paced, high-stress environments. Passion to foster an inclusive and diverse culture through initiatives, training & education, communications, and implementing optimizations based on high-level goals. Exercises good judgment in areas of responsibility. Identifies or assists in identifying alternative solutions to problems or situations. Regularly seeks new and improved methodologies for enhancing the effectiveness of organization. Employs imagination and creativity in the application of duties and responsibilities. Is not averse to change. Working Conditions & Physical Demands include\u2026\u200B Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds. It is a combination of desk and actively visiting several Amazon buildings so the ability to walk consistently within a 1.5 radius is required. Ability to work flexible hours including nights and weekends This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit. Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at\u00A0jobs@nwcenter.org. At Northwest Center, we do not just accept diversity and inclusion \u2014 we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together. We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture.\u00A0To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans\u2019 status.\u00A0 IND123

Company info

Northwest Center