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Call Center Representative Jobs description

A call center representative is responsible for making outbound calls or receiving incoming calls from customers. The typical duties of a call center representative include calling up on available leads; explaining the various products available for sale; convincing the customer to buy product; fixing up appointments for sales executives; handling objections from customers; taking customer details; closing the sale; providing customers with necessary information and solving the problems faced by customers. A call center representative typically reports to a call center manager.
A call center representative should have an associate\'s degree or a bachelor\'s degree. Excellent customer service skills are a key trait for a call center representative position. Prior experience as a call center representative is beneficial. Fluency in English is essential. Bilingual skills may be advantageous for some positions. Familiarity with MS Word and Excel may be required.


Call Center Representative Jobs description

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