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... Summary The Voice of the Customer Manager is responsible for analyzing ... Manager is responsible for analyzing customer contact data; identifying and quantifying ... results. The Voice of the..
Description The Supervisor, Grievances & Appeals manages client medical denials by conducting a comprehensive analytic review of clinical documentation to determine if an appeal is warranted. The Supervisor, Grievances & Appeals ..
Job Information Humana Supervisor, Grievances & Appeals - Remote, EST or CST in Lancaster South Carolina Description The Supervisor, Grievances & Appeals manages client medical denials by conducting a comprehensive analytic ..
... the work activities of the Service Level Management Team (SLMT) addressing ... met as well as all service level targets. The Senior Inbound ... of 5 associates that support..
... guide the team in achieving customer service excellence by determining approach, resources, ... pivot quickly and respond to customer needs. Responsibilities The Manager, Inbound ... accordingly Addresses unresolved and..
... strong technical mindset rooted in customer service and problems solving skills. Develop ... Investigate and resolve system issues Customer support via phone, email and ... 1 or more years..
Description The Consumer Experience Lead ensures optimized interaction between a company and members. The Consumer Experience Lead works on problems of diverse scope and complexity ranging from moderate to substantial. Responsibilities ..
