Dispatcher - Right of Way Enforcement - Department of Transportation and Infrastructure

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Job Description
About Our Job
Employment Requirement: City Employees must be fully vaccinated against COVID-19 by September 30, 2021. All persons offered a position will be required to provide valid proof of vaccination prior to starting employment.
We currently have two on-call positions available.
The on-call positions which will work no more than 39 hours per week and is not eligible for benefits. On-call positions may have routine or variable work schedules
The Department of Transportation and Infrastructure (DOTI), through its employees, enhances the quality of life in Denver by efficiently delivering effective, high quality, safe and equitable public infrastructure and services, including transportation planning, design and construction; major projects, maintenance of streets, bridges and storm and sanitary sewers; residential trash, recycling and compost collection; and oversight and regulation of use of the public right-of-way including on-street parking. We employ a culture of safety throughout the department to strengthen workplace health and organizational performance.
For more information, please visit ****Right of Way Enforcement Division of DOTI issues citations for both on-street, off-street, and private property parking violations. It administers vehicle booting and towing for the City, provides parking enforcement for sporting events, special events, holidays, concerts, and after-hours university events. This position is located at the Wellington Webb Building and is not a field position.
As a ROWE Dispatcher, you will expect to:
Be required to interact with the public and remain courteous and calm while providing exceptional customer service for which you will receive extensive training that will provide you with the tools to be successful
Triage and field calls via phone and radio to support ROWE Agents, handle citizen inquiries/complaints regarding the Public Right of Way, handle multiple calls at a time
Have strong attention to detail, timeliness with deadlines/emergencies and documentation skills
Deescalate unsatisfied customers while focusing on the task of keeping the Public Right of Way safe for the citizens of the **MEMBERS ONLY**SIGN UP NOW***.
Be able to utilize different computer programs such as Salesforce and Workday, MS Office suite
Gather data accurately and deliver the correct information to the party/parties needing to take action
Explain and understand ROWE rules and regulations
Practice dispatch etiquette and utilize clear and strong communication skills
About You
Our ideal candidate will have:
Outstanding customer service skills.
Ability to stay calm under pressure and diffuse tense situations
Prior Dispatch experience
Leadership skills and ability to work independently
Be a strong team player with new ideas and be innovative
Open to changes, be flexible, ability to adapt
Strong communication skills via email, phone, verbal communication
Have knowledge/experience in explaining rules and regulations
Experience using Salesforces, Autoreturn, Customer Relationship Management systems
We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
Experience Requirement: Two (2) years of clerical experience.
Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.
License/Certifications: Requires a valid Driver's License at the time of application.
Licenses and certifications must be kept current as a condition of employment.
About Everything Else
Job Profile
CC1494 Administrative Support Assistant III
To view the full job profile including position specifications, physical demands, and probationary period, click here
Position Type
On****.79
Starting Pay
Based on education and experience
Agency
Dept of Transportation & Infrastructure
Assessment Requirement
Administrative Professional
The **MEMBERS ONLY**SIGN UP NOW***. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
For information about right to work, click here
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Job Address
Denver
Colorado
United States
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About **MEMBERS ONLY**SIGN UP NOW***.
The secret is out: Denver is the nation's top place to live, work, and play. Being the best place to live isn't easy; maintaining such a reputation means we need the best people working for the residents of Denver. People who want to make a difference; people who want to give back; people who want to be at the heart of this city and have a hand in creating our future.
When you join us, you will employ your unique skills to do important and meaningful work critical to the success of both your organization and the city as a whole.
Be a part of the city that you love. #WhereDenverWorks
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