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Customer Service Representative - Military Veterans

Location
Topeka, KS, United States

Posted on
Feb 22, 2022

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Account Service Repu00a0nTopeka, KSn16/hrn8:30 am - 5:00 pmnDuties and Responsibilities:nntAnswers incoming calls and completes outgoing calls as needed.ntCalls include answering customer questions and providing comprehensive customer support.ntAccurately and timely completion of service requests related to contract level transactions, and providing confirmation of contract level information.ntResearches and analyzes issues in order to ensure successful outcomes and or resolution.ntDevelops relationships with clients and customers by becoming a dedicated resource.ntEnsures high quality and consistency to customers by processing and servicing.ntDevelops broad understanding of products, services, policies, procedures, regulations and laws for effective service delivery.ntContract level service requests include initial contract applications, billings, purchases, transfers, redemptions, claims, and other financial and non-financial transactions and elections available.nnQualifications:nnt1 to 2 yearsu2019 experience providing customer service and transaction processing supportntPrevious call center experience helpful, financial services experience preferred.ntWork history which demonstrates personal growth and aptitude for advancement.ntStrong PC and keyboarding skills and the ability to use Microsoft Office products and auxiliary equipment and software.ntDemonstrated and effective oral, written and interpersonal communication skills.ntAbility to work effectively with other internal teams and associates.ntIncumbents must be able to work required overtime.nYou should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process. nWhy Kellyu00ae?nAs a worker today, itu2019s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whatu2019s next is what weu2019re all about. We know whatu2019s going on in the evolving world of worku2014just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.nAbout Kellyu00aenAt Kelly, weu2019re always thinking about whatu2019s next and advising job seekers on new ways of working to reach their full potential. In fact, weu2019re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. nKelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.]]

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