Geek Squad Counter Intelligence Agent Community

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Geek Squad
What does a Geek Squad Counter Intelligence Agent do?
Do all things technology fire you up? Can you swap a motherboard or hook up a home theater system blindfolded? Does the thought of installing an LCD in an SUV, and getting paid for it, make you salivate? If you answered yes to any of these questions, congratulations, your dream career might be waiting for you at Geek Squad. We invite you to join our illustrious ranks.
A Geek Squad Counter Intelligence Agent is a brand ambassador for both the Geek Squad and **MEMBERS ONLY**SIGN UP NOW***. brands. As the solutions expert, the Counter Intelligence Agent manages the Geek Squad check-in and check-out experience for customers and helps them find the complete solution that works for them. They handle the administrative functions within the precinct as well as assessing, testing and repairing both customer and store products. Their knowledge of services, technology and business group strategies in partnership with the sales team ensures no customer is ever left unserved or underserved.
60% of your time you will:
Engage customers using selling skills to provide solutions aligning with the customer’s “definition of fix.”
Maintain and service products including repairs to fulfill the customer’s “definition of fix.”
40% of your time you will:
Perform administrative duties within the precinct and manage department communication.
Perform product shipping and receiving, light touch maintenance and repair of products.
Engage with sales team, explaining services and technology to help them achieve business group goals.
Perform other duties as assigned.
What are the Professional Requirements of a Geek Squad Counter Intelligence Agent?
Basic Requirements:
3-6 months working experience
Preferred Requirements:
High School diploma or equivalent
Associate degree in general electronics or computer repair
1 years retail or customer service experience
1 years experience diagnosing or repairing PCs or consumer electronics
Phone experience

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