CUSTOMER SERVICE REPRESENTATIVE - BILLING IN-CENTER - Military Veterans

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u003cstrongu003eSPECTRUMu003c/strongu003e is recruiting Customer Service Representatives with a NEW starting pay rate of $20.00/hour! We also offer an additional shift differential of $0.75/hour for shifts starting after 11:00am! u003cbru003eThis requisition is for the new hire class starting in July 2023.u003cbru003eu003cbru003eWhat you can expect as a SPECTRUM employee:u003culu003enu003cliu003eOutstanding paid training program, with mentoring to ensure your successu003c/liu003enu003cliu003eA set schedule that you can plan your life aroundu003c/liu003enu003cliu003eComplimentary and Discounted Services including Cable (Includes HBO/premium channels), Internet and Phone Services where availableu003c/liu003enu003cliu003eAffordable u0026amp; comprehensive health, dental and vision benefit plan options in first 30 daysu003c/liu003enu003cliu003e6% dollar for dollar 401K match plus 3% into a Retirement Plan as well.u003c/liu003enu003cliu003eEducation Assistance program up to $10,000 dollars a year!u003c/liu003enu003cliu003eA diverse and inclusive team where you will feel valuedu003c/liu003enu003cliu003eLeaders who will coach and help you develop to your full potentialu003c/liu003enu003cliu003eGROW your career at SPECTRUM through our Professional Growth Program (PGP).u003c/liu003enu003cliu003eAnd more!u003c/liu003enu003c/ulu003eu003cstrongu003eJOB SUMMARYu003c/strongu003eu003cbru003eProvides basic customer support related to Charter services, including handling billing inquiries and payments. Employees in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of Charter and ensuring issues are addressed consistently with company policies and practices. Works under general supervision.u003cbru003eu003cbru003eu003cstrongu003eMAJOR DUTIES AND RESPONSIBILITIESu003c/strongu003eu003culu003enu003cliu003eActively and consistently support all efforts to simplify and enhance the customer experience.u003c/liu003enu003cliu003eProcess customer orders in a courteous, efficient and timely manner.u003c/liu003enu003cliu003eEffectively present and discuss Charter products and services.u003c/liu003enu003cliu003eConvey an image of quality, integrity and superior understanding regarding services.u003c/liu003enu003cliu003eManage customer interactions professionally and efficiently.u003c/liu003enu003cliu003eEffectively address customer questions, complaints and concerns within the scope of responsibility.u003c/liu003enu003cliu003eRemain current and knowledgeable on every aspect of supported product.u003c/liu003enu003cliu003eFacilitate customer issue escalations to local management/support as required. Determine necessity for field visits.u003c/liu003enu003cliu003eAccurately document customer account records based on actions taken.u003c/liu003enu003cliu003eFulfill work schedules as required.u003c/liu003enu003cliu003eParticipate in quality coaching sessions to ensure efficient and effective interactions with customers.u003c/liu003enu003cliu003eKeep supervisor informed of any work-related concerns.u003c/liu003enu003cliu003ePerform other duties as assigned.u003c/liu003enu003c/ulu003eu003cbru003eu003cstrongu003eREQUIRED QUALIFICATIONSu003c/strongu003eu003cbru003eRequired Skills/Abilities and Knowledgeu003culu003eu003cliu003eAbility to read, write, speak and understand Englishu003c/liu003eu003c/ulu003eu003cbru003eu003cstrongu003eRequired Educationu003c/strongu003eu003culu003eu003cliu003eHigh school diploma or equivalentu003c/liu003eu003c/ulu003eu003cbru003eu003cstrongu003eRequired Related Work Experience and Number of Yearsu003c/strongu003eu003culu003eu003cliu003eExperience working in cable operations and/or telecommunications call centeru003c/liu003eu003c/ulu003eu003cbru003eu003cstrongu003ePREFERRED QUALIFICATIONSu003c/strongu003eu003cbru003ePreferred Skills/Abilities and Knowledgeu003cbru003eu003cbru003eu003cstrongu003ePreferred Educationu003c/strongu003eu003cbru003eN/Au003cbru003eu003cbru003eu003cstrongu003ePreferred Related Work Experience and Number of Yearsu003c/strongu003eu003culu003eu003cliu003ePrevious customer service representative experienceu003c/liu003eu003c/ulu003eu003cbru003eu003cstrongu003eWORKING CONDITIONSu003c/strongu003eu003cbru003eNormal office conditionsu003cspanu003e CCS114 u003c/spanu003eu003cspanu003e 337116 u003c/spanu003eu003cspanu003e 337116BR u003c/spanu003e

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