Location
London, LONDON, United Kingdom, United Kingdom
Posted on
May 22, 2023
Profile
A new era begins at the London Hilton on Park Lane.
Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all.
2023 is the hotel’s 60th anniversary year and will see further exciting renovations. These include the refurbishment of the higher-floor, Executive rooms and suites and a re-development of the lobby level, including a brand new restaurant and bar.
In April 2022 we completed the refurbishment of the Grand Ballroom, the Wellington Ballroom and the Harvest Suite, suitable for the most glamorous of events, accommodating from 160 to 1200 guests. In addition, the hotel features 16 meeting rooms.
Here at London Hilton on Park Lane, we create heartfelt experiences for all our Guests and meaningful opportunities for all our Team Members. This has led to Hilton being consistently recognised as “Great Places to Work.”
Benefits
•Competitive Salary and Benefits package
•28 days paid holiday increasing with service
•Exclusive perks through our online discount portal
•Access to leadership and development programmes through Hilton University
•Exceptional Career opportunities
•Industry-leading Team Member discounts on hotel stays for you, your family and friends
•Wellbeing programmes to help you Thrive in the workplace
•Reward programmes, incentives and team member recognition, as well as long service awards
•50% off in Hilton restaurants and bars (subject to individual outlets)
•Recommend a Friend incentive
•Uniforms provided and laundered complimentary
•Recognised as a ‘Great Place to Work’
•Free meals on shift
What will I be doing?
As Commercial Administrator, you will support Commercial Administration needs for hotel events and work closely with customers to determine their needs and build repeat and expanded business. The Commercial Administrator will also work closely with the Sales function to contribute to strategy and promotional activities. Specifically, a Commercial Administrator will perform the following tasks to the highest standards:
Maximize rooms, groups, conference and events revenue through pro-active selling and commercial management techniques
Convert customer enquiries into confirmed sales
Contribute to the strategy and planning activities of the Sales function
Develop future and repeat business, contributing to the profitability of the Hotel
Handle all customer enquiries with a professional telephone manner and demonstrate high standards of customer service
Develop and expand current existing accounts, focusing on achieving repeat business and upselling opportunities
Seek proactive opportunities to increase sales and conversions within the Team
Focus on a consistently executed up-selling approach
Build strong relationships with customers to fully understand their needs
Arrange and carry out Hotel show rounds
Ensure the complete administration and execution of all planned events
Participate in hotel promotional activities
What are we looking for?
A Commercial Administrator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Good organisational and administration skills
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Confident telephone manner
High level of IT skills
Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Demonstrated previous experience working in the Conference and Events function
ELIGIBILITY
·In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom.
·Documentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled st)atus
Job: Catering and Event Services
Title: Conference & Events Sales Administrator
Location: null
Requisition ID: HOT09I0E
EOE/AA/Disabled/Veterans
Company info
Sign Up Now - CustomerServiceCrossing.com