Pharmacy Technician Call Center

Profile

Description

The Consultative Pharmacy Technician 1 certified Pharmacy Technician who acts as an intake for all calls from patients, pharmacies and providers. The Consultative Pharmacy Technician 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Responsibilities

Enclara, is a wholly owned hospice and palliative care pharmacy business acquired by Humana in 2021. Enclara is the nation's largest full-service pharmacy benefits manager (PBM) specifically for the hospice and palliative care sectors. Serving over 450 customers and nearly 100,000 patients nationally, Enclara works closely with hospices to reduce pharmacy costs, improve patient care and support caregivers through: digital innovations, flexible medication access, one-on-one clinical support, and excellent customer service.

Summary:

Pharmacy Technicians assist pharmacists in practicing palliative care for hospice patients in our Call Center.

Essential Duties and Responsibilities:


Produce quality of work that is above the industry average
Provide superior customer service to our hospice partners
Ability to respond to high volume inbound calls in a timely and effective manner
Proficient in current technology system(s) to perform the following tasks : enter patient admissions, change an active patient to discharge/deceased status, transfer patients, update demographic changes, process refills, and documenting as needed.
Assist callers with customer service issues including FedEx package tracking and completing the CS report form to report all service failures
Assist local pharmacies with adjudication of claims
Assists with fulfillment of orders at applicable sites.
Other duties as assigned


Qualifications


Excellent verbal and written communication skills
Self-motivated
Organized: Ability to manage multiple priorities
Team player
Problem-solving skills and ability to follow through on tasks assigned

Possess unquestionable personal and professional ethics, in concert with the standards of Enclara Pharmacia.
Adaptable to change in systems and practice environment.


Education and/or Experience:


Customer service experience required
Call center experience preferred
Recent pharmacy technician experience preferred


Computer Skills:


General Windows-based computer skills
Strong typing skills with a minimum of 20 wpm
General working knowledge of Microsoft applications


Certificates, Licenses, Registrations:


Tennessee: Pharmacy Technician License & National Certification required


Preferred Qualifications


High School Diploma or GED


Scheduled Weekly Hours

40

Company info

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