Operations Admin I - II - Military Veterans

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Auto req ID: 332534BRPosition Type: Full timeEmployee Type: Non-ExemptJob SummaryResponsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customeru2019s first line of contact for a variety of issues.Essential Functionsu2022Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone u2022Reviews, researches and/or enters data in various systems to support respective functional area u2022Compiles data and provides various regular and adhoc reports to management for review and determination u2022Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues u2022Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review u2022In addition to the above essential functions, the following functional area assignments have additional essential functions as noted below: u2022Additional Quality Assurance/Loss Prevention essential functions: u2022Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer u2022Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day u2022Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy u2022Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review u2022Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management u2022Additional Linehaul essential function: u2022Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager u2022Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system u2022Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues u2022Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review u2022Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolutionMinimum Educationu2022 High School Diploma or GED requiredMinimum Experienceu2022 Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferredRequired Skills, Abilities and / or Licensureu2022General business skills such as typing; data entry and review; and use of phone, copier, and fax u2022Software skills, including use of Microsoft Office software and web-based applications u2022Customer service skills necessary to effectively and professionally respond to requests u2022Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goalsAddress: 6808 Ascot Park DriveCity: San AntonioState: TexasZip Code: 78238Domicile Location: FXG-US/USA/P781/West San Antonio ColocationEEO StatementFedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforceSearch Engine Description: AdministrativeWarehouse & Distribution

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