Technical Assistance Center Representative

Profile

Interactive Brokers LLC (IB) seeks individuals for our technical assistance center (TAC). TAC representatives focus on ensuring a solid user experience through the responsive support of our trading software. As a member of the TAC team, you will assist customers with inquiries pertaining to all of our software products and act as a liaison between internal teams and customers to ensure a prompt and effective resolution of bugs and issues.
The ideal candidate will possess the networking and programming knowledge to troubleshoot issues that pertain to our trading client programs. We need a TAC representative that will be probing and analytical, with the ability to recognize, test, and escalate new bugs within our software. Daily tasks will include:
Ensure a prompt and effective resolution of bugs and issues.
Assist a diverse range of domestic and international customers with installing, configuring, and troubleshooting our trading software and our website.
Escalate issues to software developers and server operators.
Address inquiries and issues regarding IB's two-factor secure login system.
What you will need:
Minimum Qualifications:
4 year college degree
Prior experience in a customer-facing role
Excellent written and verbal communication skills
Experience troubleshooting networking or software related issues
Preferred Qualifications:
2 years in a network or software support role, primarily in a call-center or real-time support environment
Experience with Unix and basic Unix commands
Financial services industry related experience and knowledge of common financial products
Multilingual language skills a plus
What we offer:
Competitive salary, annual performance-based bonus and stock grant
Retirement plan 401(k) with competitive company match
Excellent health and welfare benefits including medical, dental, and vision benefits
Wellness screenings and assessments, health coaches and counseling services through Employee Assistance Program (EAP)
Paid time off and a generous parental leave policy
Daily company paid lunch and a fully stocked kitchen with healthy options for breakfast and snack
Corporate events including team outings, dinners, volunteer activities and company sports teams
Education reimbursement and learning opportunities
Modern offices with sit/stand desks and multi-monitor setups
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Company Overview
Interactive Brokers (IBKR), a subsidiary of publicly-traded **MEMBERS ONLY**SIGN UP NOW***., based in Greenwich, Connecticut (NASDAQ: IBKR) is a low-cost provider of trade execution and clearing services for active traders, institutional investors, financial advisors and introducing brokers. IBKR’s premier technology provides electronic access to stocks, options, futures, forex, bonds, and funds worldwide from a single IBKR Integrated Investment account. IBKR is one of the largest online brokers by trade volume and is consistently ranked at the top of its field.
Our employees are part of a dynamic, multinational, fast-paced, results-oriented team working to provide our customers with state-of-the-art trading technology, superior execution capabilities, worldwide electronic access, and sophisticated risk management tools.
Our headquarters are in Greenwich, CT, USA. IBKR has offices in the United States, Australia, Canada, China, Estonia, Hong Kong, Hungary, India, Ireland, Japan, Luxembourg, Russia, Singapore, Switzerland and United Kingdom.
IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world.
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