Night Audit

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nnAre you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!nCome be a part of an AWARD-WINNING TEAM.n**MEMBERS ONLY**SIGN UP NOW***. is located in Austin, TX and is a pillar of the community.  Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests.  We are part of Valencia Hotel Group, a collection of hotel’s are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.. nJOB SUMMARY:         Ensure maximum Front Office/Night Audit operating efficiencynShift Requirements: weekdays & weekends 11pm-7amnn             Physical Requirements:nnStanding/Walking:  Constantly:  At front desk on tile or carpet.nCrouching (bend at knees):  Frequently.  When getting supplies from cabinets, picking things up from the floor, and loading the computer printer with paper.nStooping (bend at waist):  Constantly.  Getting keys, supplies, and doing paperwork on the front desk.nTwisting (knees/waist/neck):  Constantly.  When working with several people at once; watching for guests; retrieving material.nReaching (overhead/extension):  Constantly.  Passing materials to guests over the front desk counter.nHandling/Grasping:  Constantly.  Handling telephones, folios, files, fares, supplies, keyboards, grasping pens, telephones, and credit card.nPushing/Pulling:  Average weight frequently 5 lbs.  Maximum weight occasionally 20 lbs.nLifting/Carrying:  Average weight frequently 5 lbs.  Maximum weight occasionally 20 lbs.nnWorking Environment:nInterior and exterior of Hotel with exposure to weather conditionsnDUTIES & FUNCTIONS:nnCheck guests in and out in a friendly mannernBecome proficient in Hotel Operating System, Key system, and phone systemnComplete knowledge of front desk procedures, hotel services, outlets, area information, directions, recommendations, PMS system and procedures, hotel procedures and rulesnMaintains a friendly, cheerful and courteous demeanor at all times.                        nProvide friendly assistance in answering questions and offering information to guestsnRegularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel recordsnMaintains good customer relations by keeping aware of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephonenOperates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging employees to provide guests with timely and efficient servicenControls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policynProperly turns system overnMaintains security of hotel; walking property multiple timesnDeliver items per guest requestsnUnderstand fire alarm procedures and safety procedures of hotel for guests and propertynUpdate information in the computer system as needednFollow checklist for required duties and timeliness.  Complete all opening and closing duties.nAct as Manager on Duty when necessarynCommunicate with all other departments to fulfill guests’ needsnMust be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessarynWork with Front Office Manager/Night Manager to monitor Front Office quality and Daily RevenuenSupervise Hotel Overnight and monitor other departmentsnComplete all Duties given for Night AuditnMaintain quality control of service to be five diamondnHandle guest situations with problem solving and inventivenessnEnsure the quality of the environment is clean and up to standardsnHandle special projects and reports in a timely and consistent mannernCommunicate with other departments to fulfill guests’ needsnMust be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessarynRecord all guest request items and deficiencies into the appropriate tracking system. nBe aware of all daily meeting/events and their locations.nRespond to emergency situations calmly and effectively, according to hotel guidelines.     nnBasics:nnAttend required meetingsnKeep work areas clean and organizednBe extremely courteous to all customers and fellow employeesnReport unsafe conditions to your supervisor immediatelynAssure all safety and security policies and procedures are adhered tonMaintain hotel equipment in proper working conditionsnAny other duties assigned by your immediate supervisornnQualifications/BenefitsnQualifications:nnHotel Operations or Customer Service experience preferrednCommunicates effectively with othersnWorks productively with a teamnEffective multitasking skillsnComposure and patience under pressurenSkilled in working with multiple computer programsnnBENEFITS:nnMedical, Dental, Life insurancenPaid Time Off nPaid Community Service DaysnClick here to learn morennValencia Hotel Group (and all its affiliates) is an Equal Opportunity EmployernValencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.n Source: Hospitality Online,

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