Customer Service Supervisor

Profile

u003cpu003eu003cstrongu003eWho We Areu003c/strongu003eu003c/pu003enu003cpu003eu003ca href=u0022****target=u0022_blanku0022 rel=u0022noopeneru0022u003eWPS Health Solutionsu003c/au003e is a leading not-for-profit health insurer in Wisconsin. Our services offer health insurance plans for individuals, families, seniors, and group plans for small to large businesses. We process claims and provide customer service support for beneficiaries of the Medicare program and manage benefits for millions of active-duty and retired military personnel across the U.S. and abroad. In 2021, WPS Health Solutions celebrates u003ca href=u0022****target=u0022_blanku0022 rel=u0022noopeneru0022u003e75 yearsu003c/au003e of making health insurance easier for those we serve.u0026nbsp; Proud to be military and veteran ready.u0026nbsp;u003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eOur Cultureu003c/strongu003eu003c/pu003enu003cpu003eWPSu0026rsquo; Performance-Based Culture is where the great work and innovations of our people are seen, fueled, and rewarded. We accomplish this by creating an inclusive, empowering employee experience, focusing on People, Work, and Conditions. This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities. We are guided by our Purpose: Together, making health care easier for the people we serve.u0026nbsp;u003c/pu003enu003cpu003eIn 2021, WPS Health Solutions was recognized for several awards including:u003c/pu003enu003culu003enu003cliu003eu003ca href=u0022****target=u0022_blanku0022 rel=u0022noopeneru0022u003eMadison, Wisconsinu0026rsquo;s Top Workplaces u003c/au003eu003c/liu003enu003cliu003eu003ca href=u0022****target=u0022_blanku0022 rel=u0022noopeneru0022u003eTop Workplace national cultural excellence awards for Remote Work and Work-Life Flexibilityu003c/au003eu003c/liu003enu003cliu003eu003ca href=u0022****target=u0022_blanku0022 rel=u0022noopeneru0022u003eAchievers 50 Most Engaged Workplacesu0026reg; with the further honor of Achievers u0026ldquo;Elite 8u0026rdquo; winner in the category of Culture Alignment u003c/au003eu003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eu0026nbsp;u003c/strongu003eu003c/pu003enu003cpu003eu003cstrongu003eRole Snapshot u003c/strongu003eu003c/pu003enu003cpu003eThe Customer Service Supervisor is responsible for exemplifying and leading team in four core values of WPS u0026ndash; Mutual Respect, Customer Focused, Individual Responsibility, and Driven and Passionate. This position will recruit, develop, engage and retain high-performing talent to meet current and future organizational needs. This includes communicating and coaching effectively, managing performance of individuals and team effectively to increase depth and flexibility of both.u0026nbsp; Additional details:u003c/pu003enu003culu003enu003cliu003eManage inventory to meet cycle times and standards for TRICARE Overseas Contract.u003c/liu003enu003cliu003eRepresent overseas management with customer contacts including partners, DHA, congress, area and regional offices, collections contacts, military treatment facilities, providers, beneficiaries, and judge advocate general offices.u003c/liu003enu003cliu003eDevelop and execute employee engagement and achievement plans and develop employees by focusing on competencies and individual performance.u003c/liu003enu003cliu003eEnsure operational tasks are completed by developing schedules, assigning, and monitoring work, gathering resources, and implementing productivity and quality standards.u003c/liu003enu003cliu003eControl expenses by monitoring variances to budget and identifying opportunities for efficiency.u003c/liu003enu003cliu003eGenerate ideas for operating efficiencies.u003c/liu003enu003cliu003eWork and/or delegate escalated projects from Defense Health Agency (DHA), our Prime Contractor or other internal/external departments.u003c/liu003enu003cliu003eComplete all required government reporting.u003c/liu003enu003cliu003ePerform work instruction review.u003c/liu003enu003c/ulu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eHow do I know this opportunity is right for me?u0026nbsp; If you: u003c/strongu003eu003c/pu003enu003culu003enu003cliu003eAre a humble leader who encourages team members and helps them continuously grow.u003c/liu003enu003cliu003eKnow how to tackle tough problems and come up with solutions that work.u003c/liu003enu003cliu003eEnjoy a fast-paced work environment.u003c/liu003enu003cliu003eProcess improvement minded and always looking for ways to create efficiencies.u003c/liu003enu003cliu003eAre proficient in use of MS Office, especially MS Word and MS Excel.u003c/liu003enu003c/ulu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eWhat will I gain from this role?u003c/strongu003eu003c/pu003enu003culu003enu003cliu003eSupervising a team of dedicated and knowledgeable staff.u003c/liu003enu003cliu003eA understand of how health care claims are processed in other countries.u003c/liu003enu003cliu003eUnderstanding the cultural differences when working with providers in various countries.u003c/liu003enu003cliu003eExperience working in an environment that serves our Nationu0026rsquo;s military, veterans, Guard and Reserves and Medicare beneficiariesu003c/liu003enu003cliu003eContinuous performance feedbacku003c/liu003enu003c/ulu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eMinimum Qualifications u003c/strongu003eu003c/pu003enu003culu003enu003cliu003eCOVID-19 vaccination or WPS approval for an accommodation.u003c/liu003enu003cliu003eS. citizenship is required for this position due to Department of Defense restrictions.u003c/liu003enu003cliu003eBacheloru0026rsquo;s degree in related field or equivalent post high school and/or related work experience.u003c/liu003enu003cliu003e1 or more years of related work and/or leadership experience.u003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eu0026nbsp;u003c/strongu003eu003c/pu003enu003cpu003eu003cstrongu003ePreferred Qualifications u003c/strongu003eu003c/pu003enu003culu003enu003cliu003eLeadership and staff development experienceu003c/liu003enu003cliu003eIntermediate knowledge of MS Excelu003c/liu003enu003cliu003eExperience using a WFO toolu003c/liu003enu003cliu003eOverseas government contract experienceu003c/liu003enu003c/ulu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eBenefitsu003c/strongu003eu003c/pu003enu003culu003enu003cliu003eRemote and hybrid work options availableu003c/liu003enu003cliu003ePerformance bonus and/or merit increase opportunitiesu003c/liu003enu003cliu003e401(k) with u003cstrongu003edollar-per-dollar match up to 6% of salary u003c/strongu003e(100% vested immediately)u003c/liu003enu003cliu003eCompetitive paid time offu003c/liu003enu003cliu003eHealth, dental insurance, Teladoc starts u003cstrongu003eDAY 1u003c/strongu003eu003c/liu003enu003cliu003eReview additional benefits u003ca href=u0022****target=u0022_blanku0022 rel=u0022noopeneru0022u003ehereu003c/au003eu003c/liu003enu003c/ulu003enu003cpu003eu003ca href=u0022****target=u0022_blanku0022 rel=u0022noopeneru0022u003eu003cstrongu003eSign up for u003c/strongu003eu003cstrongu003eJob Alertsu003c/strongu003eu003c/au003eu003c/pu003enu003cpu003eu003cstrongu003eFOLLOW US!u003c/strongu003eu003c/pu003enu003cpu003eu003cstrongu003eu003ca href=u0022****target=u0022_blanku0022 rel=u0022noopeneru0022u003eLinkedInu003c/au003eu003c/strongu003eu003c/pu003enu003cpu003eu003cstrongu003eu003ca href=u0022****target=u0022_blanku0022 rel=u0022noopeneru0022u003eFacebooku003c/au003eu003c/strongu003eu003c/pu003enu003cpu003eu003cstrongu003eu003ca href=u0022****target=u0022_blanku0022 rel=u0022noopeneru0022u003eTwitteru003c/au003eu003c/strongu003eu003c/pu003enu003cpu003eu003cstrongu003eu0026nbsp;u003c/strongu003eu003c/pu003enu003cpu003eu003cstrongu003eu0026nbsp;u003c/strongu003eu003c/pu003e,EqualOpportunityEmployerDescription:Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities,PayTransparencyPolicyStatement:The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c),MatchScore:1.0,HasApplied:false,ApplicationJobBoardName:null,ApplicationJobBoardId:null,DateApplied:null,Salaried:false,CompensationAmount:null,PublishingStatus:1,Links:[],BehaviorCriteria:[],MotivationCriteria:[],EducationCriteria:[],LicenseAndCertificationCriteria:[],SkillCriteria:[],WorkExperienceCriteria:[],JobBoardMemberships:[{JobBoardId:cdefa8ae-f907-5c13-2775-f0106d0aa34a,PublishedInternal:true,PublishedExternal:false,ExternalPostedDate:null,InternalPostedDate:2021-11-24T20:58:00.185Z},{JobBoardId:e6da0c90-f987-63dc-99a9-fb8c9014f57e,PublishedInternal:false,PublishedExternal:true,ExternalPostedDate:2021-11-24T20:58:00.185Z,InternalPostedDate:null}],AssessmentUri:null,AssessmentStatus:null,OpportunityIsClosed:false,TravelRequired:null,TravelDescription:null,SupervisorName:null,Assessments:[],ApplicationId:null,CompensationAnnualMinimum:null,CompensationAnnualMaximum:null,CompensationHourlyMinimum:null,CompensationHourlyMaximum:null,CompensationCurrency:null});

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