Airline Customer Service Agent Job

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We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.



PrincipalDuties and Responsibilities:
Customer service agents work together as a team to provide excellent customer service and meet corporate objectives. Our employees must keep both the company goals and customer expectations in mind when completing their daily tasks. Responsibilities include computerized passenger boarding, flight announcements, assisting customers with special needs, ticket sales, flight itinerary changes, seat assignments, and tracing mishandled luggage; also baggage loading, operation of motorized service vehicles and equipment, aircraft servicing, and calculating baggage and cargo weights.



Minimum Qualifications:
Ability to work all shifts, all days including nights, weekends, holidays
Work outside in all weather conditions
Able to lift up to 70 pounds
Successful completion of training course
At least 18 years of age
High school diploma or GED
Valid driver's license
Preferred Qualifications:
Previousairline experience
Previousemployment as a front-line customer service provider
Basic knowledge of computer applications and programs
Work Environment:
Use of computers and other office equipment
Airport ramp environment, subject to varied weather conditions and elevated noise levels
All shifts including weekends, nights, holidays and/or irregular shifts
Physical Requirements:
Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
Handle objects up to 70 pounds regularly
Assist disabled customers
Starting Salary:
$15.00/hr


The above statements provide a brief description of the general nature of work performed and not intended to be a complete list of responsibilities, duties and skills required for this position. Duties and expectations are subject to change as needed.


Employment is contingent upon a clear Driving Record, 10-year Criminal History Records Check, and Drug Screen as required. We also require proof of High School or GED completion.


Benefit package includes paid training, holiday pay, 401(k), vacation, family travel on the American Airlines network, medical and dental available.


M/F Disabled and Vet EEO/AA Employer


M/F Disabled and Vet EEO/AA Employer
Job Criteria:
Start Date: ASAP
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Company info

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