Associate Customer Success Representative Everyday Banking NEW PAY RATE - Military Veterans

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About this role:**MEMBERS ONLY**SIGN UP NOW***. is seeking an Associate Customer Success Representative in Everyday Banking as part of Consumer and Small Business Banking Operations. Learn more about the career areas and lines of business at wellsfargojobs.com.In this role you will:nSupport customers and resolve moderate to complex inquiries or issues regarding financial products and services via phonenPerform routine tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulationsnRegularly receive direction from management, escalate questions and refer more difficult issues to Sr. Customer Success RepresentativesnExpress empathy when helping our customers as you correct their issuesnNeed to be comfortable assisting our customers on the phone for long stretches of time in a fast-paced environment where there is a high volume of callsnNavigate multiple computer systems as you research customer needs and offer solutions, all while communicating effectively and accurately when delivering information. Effectively multitasking will be the secret to your success!nTesting:A pre-employment assessment is required for this position.u00a0 After submitting your application, please monitor your email for future communications.u00a0Compensation:u00a0 Starting rate $18.00 per hourTraining and Schedule: nYou will receive in-depth classroom training, continued on-the-job training, and coaching to learn about **MEMBERS ONLY**SIGN UP NOW***. banking products, procedures, and services.nTraining class starts on 3/28/22 for 7 weeks. Training hours are 8:00 a.m. u2013 5:00 p.m. Monday - Friday.u00a0 You are required to attend the full duration of this paid 7 weeks of training.nWe're open from Sunday - Saturday, 5:00 a.m. u2013 11:00 pm (CST). Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays.nSchedule may be eligible for a shift differential of 15% under the terms of the shift differential policy.nRequired Qualifications:6 months of assessing and meeting the needs of customers or solving customer problems experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationDesired Qualifications:nAbility to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issuesnAbility to interact with integrity and a high level of professionalism with all levels of customers, team members, and managementu00a0nBasic Microsoft Office SkillsnAbility to navigate multiple computer systems, applications, and utilize search tools to find informationnExperience delivering results in a fast-paced, deadline driven environmentnExcellent verbal, written, and interpersonal communication skillsnGood attention to detail and accuracy skillsu00a0nAbility to quickly learn business operations and processesnJob Expectations:Must be able to attend full duration of required training period.Work Location:4320 Huron Ave., Lubbock TX@RWF22nnnWe Value DiversitynnAt **MEMBERS ONLY**SIGN UP NOW***., we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.nnEmployees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable **MEMBERS ONLY**SIGN UP NOW***. policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.nnCandidates applying to job openings posted in US:u00a0All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.nnCandidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.nnn

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