Salary
240000 - 750000
Location
Indore, MADHYAPRADESH, India, India
Posted on
Feb 25, 2022
Profile
Excellent customer service means going beyond meeting your customer's basic needs. It involves much more than providing support in a timely and pleasant manner. More importantly, it means doing everything possible so your customers are not merely satisfied. They're actually happy with your products and services. In spite of all the noise and hype involving customer service these days, it truly boils down to one simple, age-old truth, often referred to as the Golden Rule: Treat others as you would want to be treated. ... If you must put the customer on hold, always ask their permission first and explain the reason for doing so. One customer service mantra that I have always loved is: first to know, first to handle. In other words, when a problem arises, there is a fleeting opportunity to solve it on the spot. Resolving problems this way has multiple benefits for both the customer and the company. Answer your phone.Keep your promises.Listen to your customers.Give complaints your full attention.Take the extra step.Give your customers something extra.
Company info
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