Customer Care Expert

Profile

Customer Care Expert
A perfect command of the French language is necessary for this position as well as an excellent knowledge of English.
WHO ARE WE ?
MTK DIGITAL is an E-commerce group that creates, develops and scales B2C online brands.
We evolve quickly and never lose our focus on customer satisfaction.
We work hard, making sure we never take ourselves too seriously and take advantage of every minute of this adventure.
Our team is growing very quickly and we are looking for new talent to join our fast growing adventure.
OUR GROWTH
- 3 brands in place on the French market
- Target 10 brands by the end of 2020
- 10,000 emails per month
- Average response
- Satisfaction> 80%
YOUR RESPONSIBILITIES
As a growing company, we will need you to successfully work on customer satisfaction and retention.
Whether by email, chat, phone call or social media, our customers expect us to provide them with the best service.
Being the closest to customer feedback, you will need to report problems encountered by customers to your manager and help resolve them.
YOUR EXPERIENCE
- You have already worked remotely and thats okay for you.
- You like solving problems and you know it will be your daily job.
- You wish to work in close collaboration with customers in sometimes difficult situations in a fast and structured customer service environment by following our customer philosophy first
- Tell us what is your favorite fruit and why
- Excellent written and verbal communication skills, Able to explain concepts clearly and concisely.
- You can boast of being patient, a problem solver, ambitious, proactive / assertive and reliable to follow
- You speak fluent English.
WHY US ?
- Working remotely will allow you to be flexible and manage your time.
- The human for us is the most important, we care about our teams and always improve our working environment.
- You will learn every day with a great team of experts.
- We are transparent with a culture of feedback.
- We will invest in you and your skills, you will attend events, workshops, webinars and access to mentoring.
Skills:
Customer Support
, French
, Email Handling
, Shopify
, eCommerce

Company info

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