Customer Service Representative - Bilingual English/Spanish Tampa or Miramar FL

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Job Information
Humana
Customer Service Representative - Bilingual (English/Spanish) Tampa or Miramar, FL
in
Tampa
Florida
Description
The Outbound Contacts Representative 1 represents the company by making outbound contacts to members and/or providers regarding a variety of issues. The Outbound Contacts Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.
Responsibilities
The Bilingual ( English, Spanish)
Customer Service Representative/Outbound Contacts Representative performs necessary follow up with members and/or providers.
Ensures responses to member and/or provider inquiries are completed on a timely basis to achieve service and quality standards.
Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing.
Works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
Adaptable with the ability to thrive in a fast paced environment
Required Qualifications
1 years of call center or customer service related experience.
Bilingual -
English, Spanish
. Must be able to speak, read and write in both languages without limitations or assistance, must take a language proficiency assessment.
Proficiency in Microsoft Office Outlook, Word and Excel.
Strong typing and computer navigation skills with the capacity to use multiple computer applications simultaneously.
Work location:
Temporarily Remote.
Role will return to office at a future date and timing will be determined by leadership. The office locations are located in Tampa, FL and Miramar, FL.
Typical Work Days/Hours:
Monday - Friday; 8:00 am - 5:00 pm
Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
For this job, associates are required to be fully COVID vaccinated or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.
If progressed to offer, you will be required to:
Provide proof of full vaccination or commit to testing protocols
*OR  *
Provide proof of applicable exemption including any required supporting documentation
​​Medical, religious, state and remote-only work exemptions are available.
Work At Home Requirements
Must have a separate room with a locked door that can be used as a home office to ensure you and your members have absolute and continuous privacy while you work. Must have a room in your home designated as a home office; away from high traffic areas where confidential information may be secured.
Must have the ability to provide a high-speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required.
Preferred Qualifications
Associate's or Bachelor's Degree.
Experience in working in a healthcare setting.
Additional Information
Onsite Travel
In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time. These requirements include access to a personal computing device with a camera, a minimum internet connection speed of 10m x 1m, and a dedicated secure home workspace for interview or work purposes. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and wellbeing during the hiring process.
#ThriveTogether #WorkAtHome
Interview Format
As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.
If you are selected to move forward from your application prescreen, you will receive an email correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. (please be sure to check your spam or junk folders often to ensure communication isn't missed)
If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.
If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.
Scheduled Weekly Hours
40

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