E Commerce Customer Service Representative

Profile

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, apparel designer and distributor of Cinch
and Cruel
is seeking an energetic, customer service-oriented candidate, who loves people and interacting with customers through dialogue about our products to join our customer service team as our new E-Commerce Customer Service Representative
(link removed) This position will play a fundamental role in establishing relationships with customers and providing a memorable brand experience. Additionally, they will be responsible for making sure our customers are supported and cared for throughout their experience with our brands and will continually create ways to make the customers experience better.
The ideal candidate will be passionate, creative, helpful, confident in their communication skills, self-driven, professional, friendly, skilled in providing strong customer service, detail-oriented, patient, skilled in conflict and resolution management, and able to consistently perform at the highest level with minimal supervision. We aim to hire the warmest, most positive, genuine, and most dedicated people to represent our company and brand.
Our employees have the opportunity to work in a fun, casual, laid-back atmosphere. If you have customer service experience in the e-commerce or retail field, then this is your opportunity to be a part of something great! We want to hear from you if you possess the following skills and qualifications, and are ready to join our team.
This exciting opportunity is not
a remote position and is located at our corporate office in North Denver, Colorado.
Salary Range: $18.27 - $19.50 ($38,001 $40,560)
Requirements
Essential Duties and Responsibilities include the following.
Other duties may be assigned.
Drive brand loyalty and trust through interactive communication and 5-star customer service.
Maintain a positive outlook with a team player attitude. Have the ability to work effectively with customers, employees from multiple departments, and account managers.
Have a solid understanding of products offered by the company and a strong understanding of which products solve each customers need.
Interact directly with customers via phone, live web chats, and email regarding service, product, order fulfillment, and returns.
Resolve customer issues by identifying problems and coordinating appropriate corrective action.
Communicate internally with management, sales, and warehouse regarding daily consumer activities and service issues.
Maintain current knowledge of department standards, systems, and processes.
Meet department efficiency metrics, personal goals, and team goals.
Return Merchandise Authorization (RMA) management; manage and process customer returns from request to receipt, to refund.
Warranty Claim Management; manage and process warranty claims and provide appropriate solutions and alternatives as needed.
Manage and respond to incoming surveys and product reviews.
Work with Customer Service Manager to ensure proper customer service is being delivered.
Perform any other tasks needed by the Customer Service Manager.
To be successful in this position you must:
Have the ability to quickly, calmly, and professionally engage customers to understand their questions/issues and deliver a solution and experience that surpasses expectations
Be self-driven to achieve results and work with minimum supervision.
Have strong verbal and written communication skills in order to communicate most effectively with customers.
Have the ability to adapt to change and accept criticism and feedback. Be open to new ideas and responsibilities.
Display critical thinking and creativity; meet challenges with resourcefulness and develop innovative approaches and ideas.
Have the ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
Have the ability to follow a variety of written or oral instructions.
Have strong planning, organization, and time management skills and a high standard for attention to detail.
Be comfortable working with computers and web-based applications.
Requirements:
Must be able to work on location. This position is not
remote.
1-3 years in a customer service-oriented role
Retail experience preferred
A proven ability to consistently deliver excellent customer service
Ability to tactfully handle stressful and difficult situations using proven processes
Ability to apply math concepts such as addition, subtraction, and percentages
Thorough knowledge of Microsoft Office products
Blue Cherry and Avaya experience or experience with an ERP system a plus
Benefits
Interested yet?
Miller International offers spectacular benefits to ensure its employees are happy and healthy, and the Company firmly believes in the importance of maintaining a proper work-life balance. If this sounds like a position you genuinely want to fill, send us your resume and cover letter telling us about your experience in Customer Service and why you would like to work with us.
Our success lies in the hands of our dedicated and loyal staff and we only employ the best! We pride ourselves on a rich history of over 100 years in the making that embraces the tradition of hard work, distinction and providing unsurpassed quality products to our customers. Since 1918 Miller International has matured and consistently evolved to become what it is today: One of the most successful privately owned Companies in the Western Industry whose brands continue to gain impressive popularity and growth. We do it by treating each other with respect, and we do it all as a team that feels more like a family. We at Miller are guided by our Core Values and use them to measure the appropriateness of decisions, whether it be with vendors, customers or employees. The Core Values were created and approved by our employees as an affirmation that they are willing to be part of a Company that is guided by these principles.
We cant wait to hear from you!
Check us out at: (link removed)
Miller International Inc.

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