Customer Solutions Rep

Profile

:,ActualValueFromSolar:null},{QuestionName:Job Description,AnswerValue:Develop and maintain a working knowledge of contact center software applications and related systems to effectively serve natural gas and electric customersTake calls from multiple queues to assist customersWork to resolve customer requests and inquiries on the first contact Negotiate payment plans with customers and low-income agency representatives to avoid disconnection of electric/gas service, and work with customers to reconnect service that has been disconnected while ensuring adherence to Company policiesEffectively communicate information with customers that may include: reports of power/natural gas outages service restoration status, monthly energy consumption, regulated rates, meter reading schedules, estimated bills, disconnection notices, reconnection procedures, etc.Accurately analyze account history including debits/credits and balances, research applicable records for customers, and if necessary, communicate this information to supervisors and peers to effectively resolve customer inquiriesMaintain working knowledge of all Company processes and procedures, policies, operations, billing rates and functions, energy efficiency programs, and marketing programsEnsure regular attendance and adhere to a specific daily schedule including start and end times, scheduled breaks, and lunchesParticipate in on-call scheduling for outage and other emergency events, and cover alternate shifts, as appropriateDemonstrate compliance and adherence to Company safety initiativesObtain and maintain Gas Operation Qualification standards as required during training.All other duties and projects as assigned,VerityZone:jobdescription,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Requisition ID,AnswerValue:6878BR,VerityZone:autoreq,QuestionType:text,ActualValueFromSolar:null},{QuestionName:State,AnswerValue:Kentucky ,VerityZone:formtext31,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:Physical Effort,AnswerValue:Frequently speaking, listening using a headset, primarily sitting, use of hands/finger across keyboard or mouse, long periods working at a computer. May have limited travel throughout the LGu0026amp;E and KU service territory.,VerityZone:formtext53,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Preferred Qualifications,AnswerValue:Experience analyzing and resolving customer problems in a customer contact center, retail environment, or professional office environment using windows-based computer software as the primary instrument to perform job duties.Electric and/or natural gas utility industry experienceTwo or 4 year college degree preferably in a business fieldExperience working with SAP,VerityZone:formtext55,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Work Conditions,AnswerValue:Contact center environment with moderate noise level due to inbound customer calls and workspace configuration.Customer service hours of operation are Monday – Friday, 7 a.m. to 7 p.m. Eastern. The contact center operates 24x7x365, so some shifts provide alternate evening, overnight and weekend coverage. Overtime as needed based on business need. On-call responsibilities required for emergency events and other business need.During large scale outage events, extended work hours and remote work assignments are required.,VerityZone:formtext52,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Required Education u0026 Experience,AnswerValue:High school diploma or GED is requiredMinimum of one year of customer service or sales experienceDemonstrates a positive attitude, high level of integrity, and possesses a solution-oriented mindsetTeam player with a demonstrated ability and desire to build strong working relationshipsStrong verbal and written communication skillsProficiency with MS Office and basic math skills,VerityZone:formtext56,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Address,AnswerValue:820 West Broadway,VerityZone:formtext41,QuestionType:text,ActualValueFromSolar:null},{QuestionName:City,AnswerValue:Louisville,VerityZone:formtext42,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Job Function,AnswerValue:Customer Service/Operations ,VerityZone:formtext18,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:Position Purpose,AnswerValue:Customer Solutions Representativeswork diligently to provide answers for and solve customer issues. In this position, you are empowered to educate customers, resolve issues, and tailor solutions to fit customers’ needs. This is an entry level position responsible for effectively answering and resolving customer requests and inquiries using a blend of excellent interpersonal skills and a desire to provide exceptional customer service while balancing the needs of the customer and the Company. This position is responsible for resolving customer contacts the first-time using the Company provided systems and tools provided to you in training while adhering to policies, procedures and regulations. Customer Solutions Representatives work under supervision to consistently exceed established productivity and quality standards, while meeting defined key performance goals.u003cbru003eu003cbru003eu003cstrongu003eu003cspan style=font-size:13px;\u003ePay starting $16.00 per hour.u0026nbsp; This position is not remote and will report to 820 West Broadway.u0026nbsp;u0026nbsp;u003c/spanu003eu003c/strongu003e,VerityZone:formtext46,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:City,AnswerValue:Louisville,VerityZone:formtext59,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:External Title,AnswerValue:Customer Solutions Rep,VerityZone:formtext62,QuestionType:text,ActualValueFromSolar:null}],GQId:3891,isGQResponsive:true,isActive:true,isSocialReferralJobRestricted:false,localeId:1033,AutoOptionalReqId:6878BR,Title:Customer Solutions Rep I,JobSiteId:5362,Link:****{Responsive_AdvancedCSS: /** Columns */#N#@media only screen and (min-width: 768px) {#N# .mainInitialContainer .searchLCol {#N# width: 50%;#N# }#N# }#N# /** header */#N# .themed .pageHeader {#N# background: #fff;#N# display:block;#N# }#N# .themed .pageHeader img {#N# display:block;#N# }#N# @media only screen and (min-width: 768px) {#N# .pageHeader .primaryHeaderLogoWrapperLink {#N# float:left;#N# }#N# }#N# @media only screen and (max-width: 768px) {#N# .pageHeader .primaryHeaderLogoWrapperLink {#N# float:right;#N# padding-right: 20px;#N# }#N# }#N# #N# /** Nav Mobile button */#N# @media only screen and (max-width: 768px) {#N# .themed .pageHeader.bPhoneViewLinksVisible .threeLineIcon {#N# background:#272e35;#N# color: #fff;#N# }#N# .themed .threeLineIcon {#N# background:#fff;#N# color: #272e35;#N# border:1px solid #272e35;#N# padding: 0px !important;#N# line-height: 34px;#N# font-size: 19px;#N# align-items: center;#N# outline:0;#N# border-radius: 50px;#N# width: 36px;#N# text-align:center;#N# font-weight:bold;#N# margin-top: 7px;#N# margin-left: 10px;#N# }#N# .themed .threeLineIcon i.fa {#N# margin-right: -3px;#N# display:inline-block;#N# }#N# }#N# #N# /** Mobile Menu */#N# @media only screen and (max-width: 768px) {#N# #headerLinkContainer {#N# background: #272e35;#N# color: #fff;#N# margin:0px;#N# padding: 20px 0px; 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