Customer Operations Specialist Deal Management

Profile

, Poland

Job Family Group:

Commercial and Retail

Worker Type:

Regular

Posting Start Date:

October 30, 2020

Business unit:

Experience Level:

Early Careers

Job Description:

This job sits within the Deal Management Journey forming a critical part of the Customer Fulfillment Cycle. You will support delivery of a Customer Value Proposition that sets Shell apart from its competitors. The Customer Operations Specialist Deal Management supports Account Managers in on-boarding Customers to Shell and delivering all relevant changes to the customer agreement throughout the contract life-cycle. As a Customer Operations Specialist Deal Management you will own pricing and the contract set up, amendment and management process. This role makes sure Customers find it easy to do business with Shell by providing a best-in-market Customer experience.

More specifically, your role will include:


Work with Account Managers to provide pre-offer, offer and contract management support for standard and non-standard contract set up and maintenance
Execute contract legal and fiscal requirements, working with local legal focal points
Follow-up directly with customers on missing contract documentation
Ensure contracts are signed and stored in line with local country requirements
Review contract performance
Own contract documentation archiving and termination of customer contracts
Support preparing for tender bids
Set up and maintain end to end pricing data
Act as resolution owner of Customer complaints
Maintain Sales Hierarchy, contract registers and banding adherence
Process manual vouchers received from Retailers during offline card transactions
Act as a touchless setup lead in system-to-system setup with new Customers


Commercial Fleet Road Services:


Responsible for Road Services registration and set up and amend process, checking for accuracy, legal compliance and documentation completeness
Act as Road Services Customer advisor and create the link between Customer and third party providers, resolving operational issues


Requirements :


Polish at C1 level minimum
English B2
You ideally have previous experience in customer service
Bachelor degree preferred (Business related major) or equivalent experience
A proven ability to use Microsoft Office
You’ll need a strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures
A proven ability to demonstrate a continuous improvement mind-set
Demonstrated communication and relationship building skills
Your colleagues would recognize you as someone who is willing to be coached, showing an openness to feedback and performance improvement opportunities


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DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

According to the United Nations, the global population could increase to more than 10 billion people. A key role for society – and for Shell – is to find ways to meet the growing demand for energy, with less carbon emissions. We need people who dare to think differently – to take part in developing tomorrow’s energy solutions today.

Company info

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