On Call Manager

Profile

Under the general supervision of the General Manager and Human Resource Manager,this position will be the responder to all after hour calls. The On ****
Job Requirements
High School diploma or GED. Experience in health care or other service industry preferred
Essential Functions:
· Coordinate with the Scheduler and other office personnel on before start of on-call schedule
· Review staffing schedule and address any questions with office
· Answer the phone from _4:30pm to 8:30am M-F and then 4:30pm Friday to 8:30am Monday morning every other weekend and holidays.
· Respond to Clear Care messages immediately
· Handle all call offs according to procedure attached. Fill any shift that comes open
· Respond to all service calls
· Respond to all SafetyChoiceTM calls
· Refer service calls and client complaints to the manager
Knowledge, Skills, Abilities:
Excellent computer skills in a Microsoft Windows environment. Must include Excel and demonstrated skills in database management and record keeping.
Effective oral and written communication.
Excellent interpersonal and coaching skills.
Evidence of the practice of a high level of confidentiality.
Excellent organizational skills.
Success Factors:
Positive, professional, business image.
Ability to listen to and understand information and ideas presented through spoken words.
Ability to communicate information and ideas in speaking so others will understand.
Ability to read and understand information and ideas presented in writing.
Ability to identify and understand the speech of another person.
Ability to speak clearly so others can understand you.
Working Environment:Not restricted.
Position Physical Demands:
Extended time on the telephone.
Job Type: Full-time

Company info

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