Customer Success Manager m/f/d

Profile

The Splunk Customer Success Manageru00A0(CSM)u00A0- m/f/d u00A0takes a pivotal role with our customers and is the beating heart of our companyu2019s #1 priority - Customer Success. You will guide Splunk's customers in their journey to discover the full value of their machine data and to support the real-time decision making that today's businesses demand. CSMs are there to ensure our customers get the best possible value from their Splunk investment - you will be accountable for the adoption phase for our customers.u00A0This is not any average CSM role. By engaging at the exec level with customers, a Splunk CSM will own the customer relationship whilst partnering with our sales team. You will set our customers on a journey which will align with their strategic goals and help them achieve their objectives across any digital domain. Splunk CSMs will also focus on the strategic, operational and organisational impact of Splunk software.u00A0In this role you have the opportunity to grow your leadership skills in a matrix organisation by managing various stakeholders to deliver customer outcomes.Our CSMs can:Drive Splunku2019s integration with our customersu2019 digital transformation programmes.u00A0Establish joint success plans and help develop best practices.Cohere and manage adoption across business units.Ensure customersu2019 end users, developers and administrators are trained and supported.Creation & operation of the Splunk Success Framework within the customer organization.u00A0Help develop the roles and governance required to ensure customer success.Develop and document metricised success stories from use cases.Continue to show customers the art of the possible with their machine data.Conduct Quarterly Business Reviews with exec stakeholders.Be the single voice of the customer back into Splunk, requiring liaison across every internal Splunk departmentThe Ideal Candidate Profile:u00A0You will be eligible to work in GermanyYou will be a relentless learner - both inside and outside of work; this will be your trophy career learning experienceYou will have been involved with business transformation programmes, encompassing people, process and technologyYou will be comfortable in front of the C-suite, talking about data-driven approaches and digital transformationYour willingness to travel based on customer and business needs for extended periods when requiredYou possess extensive experience in a related CSM function with direct customer advocacy and engagement experience in post-sales or professional services functions within a broad customer base comprising Fortune 500 to start up / scale up organizations. You will have successfully driven customers to achieve the as-yet unexploredYou possess excellent analytical skills & problem-solving skills, combined with the ability to provide quick resolution to problemsYou also possess exceptional verbal and written organizational and presentation skillsYou can demonstrate success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environmentMinimum Requirements:u00A0German and English language proficiencyStrong business acumen. Spot additional sales opportunitiesHighly customer orientedHave the leadership and emotional intelligence to drive customers towards successHave the personal attitude and behaviors that represent the Splunku2019 values: Innovative, Passionate, Disruptive, Open and FunWorking knowledge of technology & products such as Cloud, Security, O11y, Kubernetes, Log Files, Mobile & Web applicationsBacheloru2019s degree or equivalent experienceExcellent knowledge of Excel, PowerPoint, Word and Outlook and their cloud equivalentsHaving a foundation certification or working knowledge of ITIL, BRMI or Prince2 is helpfulWe value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

Company info

Sign Up Now - CustomerServiceCrossing.com