Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Bengaluru, KARNATAKA
View more jobs in India

Job Details

Customer Success Manager

Location
Bengaluru, KARNATAKA, India, India

Posted on
Oct 13, 2021

Apply for this job






Profile

Customer Success Manager
at **MEMBERS ONLY**SIGN UP NOW***.
Bangalore
Role: Customer Success Manager
Location: Bangalore
Who are we and What do we do?
**MEMBERS ONLY**SIGN UP NOW***. Group’s mission is to power intelligent, mobile-first experiences for enterprises and consumers. Its businesses across advertising, marketing, data and content platforms are shaping consumer experience in a world of connected devices. **MEMBERS ONLY**SIGN UP NOW***. Group has been recognized on both the 2018 and 2019 CNBC Disruptor 50 list and as one of Fast Company’s 2018 World’s Most Innovative Companies.
We pride ourselves in our ability to form strong relationships, which is the foundation of the value we deliver to customers. We are truly the champions of customer using our voice to create incredible experiences and amazing outcomes for the customer. We take our ability to deliver consistent and high value success to our customers and make it a part of our Company’s growth strategy and success. What makes us come together is that we all understand the importance of keeping our clients happy while fueling company’s growth.
What’s the
**MEMBERS ONLY**SIGN UP NOW***.
family like?
Consistently featured among the “Great Places to Work” in India since 2017, our culture is our true north, enabling us to think big, solve complex challenges and grow with new opportunities. **MEMBERS ONLY**SIGN UP NOW***.ans are passionate and driven, creative and fun-loving, take ownership and are results-focused. We invite you to free yourself, dream big and chase your passion.
What do we promise?
We offer an opportunity to have an immediate impact on the company and our products. The work that you shall do will be mission-critical for **MEMBERS ONLY**SIGN UP NOW***. and will be critical for optimizing tech operations, working with highly capable and ambitious peer groups. At **MEMBERS ONLY**SIGN UP NOW***., you get food for your body, soul, and mind with daily meals, gym, and yoga classes, cutting-edge training, and tools, cocktails at drink cart Thursdays and fun at work on Funky Fridays. We even promise to let you bring your kids and pets to work.
What is the team like?
The **MEMBERS ONLY**SIGN UP NOW***. CSM team is responsible for the company’s partnerships with its global and regional Publishers, and for the growth and quality of its mobile advertising network. The **MEMBERS ONLY**SIGN UP NOW***. Business Development team creates partnerships with global and regional publishers and application developers. The Business Development team is customer-facing, working with media owners, social networks, game developers and other publishers operating on mobile platforms. In a rapidly growing market, the Business Development team combines exceptional strategic sales and negotiation skills, with an understanding of industry trends, market analysis and a passion for uncovering new opportunities and converting these into revenue.
What you will be doing?
Customer Success Managers (CSMs) are the primary owners of the **MEMBERS ONLY**SIGN UP NOW***. Exchange’s global customer base. As a CSM, you would develop strategic partnerships with our premium customers to grow their digital advertising business - focusing on the programmatic revenue opportunity while also being able to cross-sell and upsell to further increase the value we deliver and strengthen the relationship between **MEMBERS ONLY**SIGN UP NOW***. and the customer. In order to do so, our CSMs closely consult with key strategic and tactical contacts through long-term relationship development and have a deep understanding of **MEMBERS ONLY**SIGN UP NOW***.’s product offerings and external market forces.
In this role, you would have quarterly revenue targets - gross media flow and net revenue - as well as strategic goals while ensuring **MEMBERS ONLY**SIGN UP NOW***. exceeds the customer’s expectations and protecting their brand. CSMs act and are seen as the true owner of the customer account and are responsible to achieve results through regular check-ins, rigorous performance analyses, cross-functional project management and industry event attendance. This position requires you to manage both key publisher relation and platform partnerships to tap into the market potential. You are responsible for providing solution-oriented and pro-active client support to the partners.
You would report into a Senior Customer Success Manager, who oversees the broader regional customer portfolio.
What You’ll Do
Manage and grow customer’s lifetime revenue potential by creating a shared vision and roadmap for success
Develop customer relationships, and work to create and capture new opportunities with publishers
Create publisher insights framework and establish relationship with our platform partners to uncover potential prospects
Identify and collaborate with SSP’s/platform partners relevant to the market and lead the strategic initiatives
Be responsible and accountable for all **MEMBERS ONLY**SIGN UP NOW***.’s execution with the customers that constitute your book of business.
Manage a portfolio of high-potential publishing customers by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks and creating multi-quarter plans for achievement
Meet or exceed targets consistently while prioritizing and delivering outstanding customer experience to **MEMBERS ONLY**SIGN UP NOW***.’s customers
Develop an understanding of technical aspects of ad serving and SSP functionality
Coach peers proactively in the organization to create skill lift that drives client growth and contributes to overall team success
Generate business plans by collaborating with specialists, engineers and product teams to define business goals, key strategies, and success metrics
What do we expect?
Flexible, startup mindset with proven success in fast-paced work environments
Clear track record of being able to sell, preferably to existing customers
Have experience building account plans for growth and be able to create shared vision with customers
Strong analytical skills, with proven ability to share insights that drive results and customer value
Experience working with high growth clients
Proven success building relationships with and influencing the perspective of decision makers
Extremely proactive and biased towards taking action
Creative, independent problem solver with proven ability to reason through potential large, ambiguous problems
Possess strong process management and analytical skills to make it easy to juggle multiple customer needs and other projects
Ability to quickly master nuances of a complex industry with many moving pieces and constant change
Interest in working against an assigned quota and driving sustainable growth
An engaged team player with strong interpersonal skills who knows how to have fun while achieving results
Some experience or ability to understand the advertising ecosystem and current trends of monetization via platforms
Handle operational tasks, escalate product issues and feedback, and support partner troubleshooting to completion.
Work cross functionally with a variety of teams, including Product, Marketing, legal, Operations and Sales teams to enable partners to **MEMBERS ONLY**SIGN UP NOW***. exchange, related products and advocate for functionality to grow partner businesses
Minimum Qualifications
Education: Bachelor's degree or equivalent practical experience
Experience: 2 to 3 years' experience working in a partnership, business development, for digital marketing
Language: Ability to speak and write in English fluently.
Industry Type: Online/Digital Media or Internet Business
Location – Bangalore, India
Preferred Qualifications
Experience: Working experience in Programmatic digital marketing companies or in-app developers in online advertising space
Experience in quickly developing an understanding of new systems and platforms
Experience working with external stakeholders & partners at all levels
Why Join Us?
You will contribute to creating disruptive and innovative consumer experiences using technology. We value autonomy, collaboration, technical innovation, and results-oriented thinking. **MEMBERS ONLY**SIGN UP NOW***.’s culture is all about rewarding excellence so there are fantastic opportunities for the right candidates!

Company info

Sign Up Now - CustomerServiceCrossing.com