Airline Customer Service Supervisor Job

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We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.



Principal
Duties and Responsibilities:
Supervisors must keep both the company goals and customer expectations in mind when overseeing daily operations. Responsible to meet or exceed all performance goals. Coach and provide career development to the staff. Correct non-compliant behavior and impose disciplinary action as required. Understand the corporate culture, policies and goals, and take measures to implement these into daily work routines. Manage the operational activities of the department in accordance with established policies and procedures. Manage a staff of employees with varied duties. Administrative duties may include daily/weekly/monthly reports. Maximize operational performance for the station by adjusting to changes in operational conditions and pro-actively solving problems. Supervise, direct and monitor personnel in the completion of their duties and make adjustments, as necessary, to ensure on-time performance and quality customer service. Provide support when employee absence affects the operation.



Minimum Qualifications:
Outstanding organizational skills and ability to multi-task
Ability to work independently, set and meet own deadlines
Ability to work well with all levels of management and support staff
Able to defuse conflicts among subordinate employees
Familiarity with MS Office Suite
Prior experience with internal controls processes for accountable items
Flexible schedule
At least 18 years of age
High school diploma or GED
Valid driver's license
Preferred Qualifications:
Previous airline management experience
Current Piedmont employee with a minimum six months of service
Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents
Extensive knowledge of QIK
Bachelor's Degree in Aviation, Business or related field
Work Environment:
Use of computers and other office equipment
Airport ramp environment, subject to varied weather conditions and elevated noise levels
All shifts including weekends, nights, holidays and/or irregular shifts
Physical Requirements:
Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
Handle objects up to 70 pounds regularly, up to 100 pounds occasionally, with assistance from co-workers or tools
Assist disabled customers
The above statements provide a brief description of the general nature of work performed and not intended to be a complete list of responsibilities, duties and skills required for this position. Duties and expectations are subject to change as needed.


Employment is contingent upon a clear Driving Record, 10-year Criminal History Records Check, and Drug Screen as required. We also require proof of High School or GED completion.


Benefit package includes paid training, holiday pay, 401(k), vacation, family travel on the American Airlines network, medical and dental available.


M/F Disabled and Vet EEO/AA Employer


M/F Disabled and Vet EEO/AA Employer
Job Criteria:
Start Date: ASAP
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Company info

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