Customer Success Manager -CDP

Profile

Customer Success Manager -CDP
at **MEMBERS ONLY**SIGN UP NOW***.
Boston, MA
**MEMBERS ONLY**SIGN UP NOW***. is the open digital experience company. We provide the world's most ambitious brands with products built around Drupal to allow them to embrace innovation and create customer moments that matter. At **MEMBERS ONLY**SIGN UP NOW***., we believe in the power of community and collaboration — giving our customers and partners the freedom to build tomorrow on their terms.
Headquartered in the U.S., we have been named one of North America’s fastest growing software companies by Deloitte and Inc. Magazine, rated a leader by the analyst community, and named one of the Best Places to Work by the Boston Business Journal. We are **MEMBERS ONLY**SIGN UP NOW***.. We are building for the future and we want you to be a part of it!
As the Customer Success Manager -CDP, you will...
Team with **MEMBERS ONLY**SIGN UP NOW***. Account Management to maintain positive relationships with our Marketing Cloud customers and have ownership of Customers’ success with **MEMBERS ONLY**SIGN UP NOW***. platform services; measured through renewal rate, NPS and other metrics that measure customer sentiment
Create prescriptive customer success plans that map to value realization and drive ongoing strategic recommendations leading to successful business outcomes for our customers
Drive the risk mitigation strategy through efficient working cross functionally and ensuring accountability across multiple departments within **MEMBERS ONLY**SIGN UP NOW***.
Update and maintain the CRM database with the most relevant account, relationship, and engagement details
Engage in the day to day success management and risk mitigation of **MEMBERS ONLY**SIGN UP NOW***.’s customers
Work directly with Sales, Account Management, Technical Support, Operations, Professional Services and Finance
You’ll enjoy this role if you are/have…
Ability to align internal resources to meet customer requirements and deadlines
Strong leadership, teamwork, & cross-group collaboration skills
Ability to effectively communicate through all mediums (verbal, listening, written)
Extremely organized, with effective time management skills
Ability to perform and deliver in a fast paced environment
Able to proactively drive **MEMBERS ONLY**SIGN UP NOW***. and Customers forward with minimal oversight
Passion for problem solving, a high attention to detail, strives for customer success and satisfaction, is articulate and credible, and metrics driven
What you’ll need to be successful…
BA or BS degree required
5 years working in customer success management, account management, business data analytics or an equivalent role for a technology company
Strong data analysis skills and experience working with customer data platforms, marketing and data technologies
Familiarity with CRM, database marketing, digital customer experience and omni-channel brand marketing strategies
Proven proficiency in customer retention, presentation skills, and ability to work independently to drive a virtual team to deliver customer success
Proven success in developing strategic relationships in large organizations leading to high retention rates, high NPS scores and expansion opportunities
Experience with Salesforce.com
and other CRM tools (preferably Gainsight)
Ability to lead customers across geographies
**MEMBERS ONLY**SIGN UP NOW***. is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

Company info

Sign Up Now - CustomerServiceCrossing.com