Customer Success Specialist Connected Fleet

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Position Summary:
Are you a Customer Service Ninja that loves to Geek Out with the latest tech? If so you have to check out this new exciting role at Penske. This is an opportunity to work with our exciting up-and-coming Connected Fleet team to ensure the delivery of thoughtful and strategic transportation technology solutions (e.g. Onboard Tech, Apps, etc.) for each and every Penske customer.

Working in our Department will make you feel like you are working for a tech startup nestled in Silicon Valley!

Who are we seeking?
Customer Champion/Advocate

Be the voice of our customers, protect and ensure a great customer experience!
Hyper-Customer Focus
White-glove customer service
Tech-savvy

Help customers to understand, adopt and implement new tech to improve their experience with Penske Connected Fleet Products & Services.
Relationship-focused client management

Proactive customer care - anticipate customer needs/wants
Inform business strategy - understand customer experience
Influence product development - provide customer feedback
Helping the customer succeed - ensuring a positive customer experience .
-High School diploma or equivalent required
-4 year degree or relevant years of sales/sales support experience preferred
-Effective communication skills are of the utmost importance as this person will be in constant and direct contact with customers, the Penske sales team and telematics service providers
-Product management experience, ideally on web-based products
-Experience working with both computer hardware and software is important due to the end-to-end nature of onboard technology systems
- Regular, predictable, full attendance is an essential function of the job
- Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer

About Penske Truck Leasing
Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe, Australia, and Asia. Penske's product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit ****to learn more.

Company info

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