Team Assistant - Geek Squad Depot 2nd Shift

Profile

Geek Squad
The Team Assistant at Geek Squad City supports a team of Repair Agents with administrative tasks, product flow and customer escalations.

Key accountabilities:
Manages the repair work-in-process (WIP) by researching escalated aging units, checking for parts issues/substitute and researching escalated service order issues
Orders parts needed to complete repairs on product
Processes vendor product Return Authorizations (RA's) and Junkout returns
Handles telephone inquiries from customers, store locations and vendors in a professional manner while obtaining all the necessary detail
Contacts customers on repair estimates and informs Repair Agents of customer decision. Confirms Repair Agents took appropriate action
Basic Qualifications
Able to stand/sit for long periods of time
Able to work in a fast pace environment
Able to work in a non-climate controlled environment
Preferred Qualifications
Microsoft Office experience
Previous experience with customer service
Ability to multitask and have an attention to detail
Ability to learn new software programs and work with multiple operating systems

Company info

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