Retail Store Manager / Selling and Service Director

Profile

DescriptionHouse of Sport by Dick’s Sporting Goods is more than just a store, it’s a destination, an experience, a place where athletes can experiment and play. A house devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our athletes, inspiring our teammates, and challenging retail norms. The Service and Selling Director strong leader who translates the House of Sport Vision and Mission within their store and establishes clear direction for their team. They have a relentless passion for Service, Community, Brand standards, creating a one kind shopping experience, and supporting all our teammate’s dreams. This role will have the exciting challenge of creating an athlete-first culture of world-class, hassle free, engaging service. From defining what that experience is to training and developing the best teammates to execute. The Service and Selling Director has an unwavering commitment to their teammates, athletes, and community – every decision made or action taken is with them in mind. The Service and Selling Director is accountable for the teammate experience and enabling their personal and professional dreams; knowing that trust and respect are key drivers of enablement. They lean into every challenge by educating their team and empowering them to succeed beyond what they sometimes even expect for themselves. In addition, the Service and Selling Director constantly obsesses over the athlete by maintaining a personalized and hassle-free shopping experience; regularly gathering insights to stay ahead of the game, and ultimately being in lock step with the athlete’s needs. Not only are the Directors accountable for increasing company business results, their equally focused on the store’s local impact on the community; creating opportunities and ensuring that every individual who walks through our store feels welcome and is treated with kindness and respect. If you’re ready for the most rewarding challenge of your career – we can’t wait to meet you. The role you’ll play: GREAT PLACE TO WORK Hires and builds effective hourly and salaried teams by ensuring a diverse mix of backgrounds, skillsets, perspectives, and experiences are adequately represented; recruits and hires the best with key emphasis on experts in key categories; creates a feeling of belongness and strong team morale; establishes common objectives and a shared mindset to ensure alignment and cohesion Directly responsible for providing leadership to Front End areas (i.e. Guest Services Counter and Checkout/ Cashiers) and Softline’s ensuring athlete satisfaction at the conclusion of their store visit and awareness of in-store programming Directly involved in hiring and interviewing (e.g., completing the last interview), partners with ASM when possible to make the final decision on candidates; stays connected to the current talent gaps and hires appropriately to ensure coverage Shares responsibility of conducting Day 1 Orientation with the Common Purpose Director to formally launch a positive teammate experience with all new hires Builds a people-first culture by consistently connecting with every teammate and building trust; actively listens and dedicates time to their development and career interests, staying invested in their well-being, and seeking to understand any roadblocks (personally and professionally) Coaches and develops oneself and others by infusing learning into day-to-day leading; places an equal priority on development and accountability through motivation, hands-on coaching, regular exposure, and stretch assignments; builds development plans in partnership with teammates when necessary Uses any possible moment to lead through coaching and development; instead of taking charge, the Service and Selling Director provides in-the-moment coaching by creating space for leaders to identify opportunities within the store or a specific task, allows them to think through actionable solution Communicates regularly and transparently with teammates at all levels, understanding that honesty and clear communication channels are enablers of overall team success Point of contact for implementing training initiatives, bringing the vision and experience to life. Conduct one on one teammate conversations, assist with facilitating training workshops and conduct role play exercises to ensure all teammate are meeting the needs of the athlete” GREAT PLACE TO SHOP Plans, organizes, and controls long term a year out, highlighting important dates for the team and reoccurring events. As events approach, supports the ASM at 90 days out using effective tools and processes to achieve key milestones, tasks, and commitments aligned with organizational goals and needs; teaches and guides the team on how to plan for the long and short-term (30 and 60 days out) while anticipating potential roadblocks and adjusting quickly in the moment Starts each week in partnership with the Common Purpose Director by driving conversations and holding working sessions to develop a plan of attack for the week ahead; during leadership meetings, the leadership team is the nucleus to ensuring a results-driven direction has been set with clear goals and information is cascaded / flows in and out of the store in order for everyone to feel equipped with the knowledge to do their job appropriately Validates teammates schedules are accurately inputted to meet athlete demands and drive times by ensuring the right people are in the right place at the right time, from opening to closing Plans teammate schedules in advance by assessing events or initiatives coming down the pipeline and planning hours / coverage accordingly by using the workforce management tool on a regular basis Focuses on the strong connection between athlete satisfaction and teammate engagement; leverages insights to drive a culture that equally prioritizes the employee experience and hassle-free shopping When in the store, acts as Head Coach by calling attention to hot floors, identifying unattended athletes and providing teammate coverage, and overall ensuring the athlete’s shopping experience is optimal (e.g., product and teammate accessibility) Ensure the visual strategy developed by the CSC Visual team is executed flawlessly, creating a compelling in-store experience that is easily understood by the athlete and in turn drives sales. GREAT PLACE TO INVEST Regularly conducts data digs using financial and operational tools (e.g., balance scorecard, P&L, Intera, etc.) to uncover business trends beyond the surface and leverage insights when building out financial and operational strategies for the store; controls expenses and drives sales to maximize ROI Establishes a vision and sets direction by enabling teammates to understand how their responsibilities and actions directly align to the common purpose and overall performance and success of the company; motivates and inspires while setting expectations to bring out the best in everyone Supports and empowers leaders to identify obstacles/challenges seen in the data; make process connections to understand the root causes, and then come to a solution / conclusion on how to address / mitigate; the only assistance provided by the leadership team is education around the connection points between behaviors and the data Responsible for meeting budgets in the areas of sales, expense, all Profit & Loss (P&L) categories, metrics and overall store contribution. Drives the overall financial performance of the store by utilizing reporting tools and implementing strategies/tactics designed to improve store performance.   Monitors competition assortments, pricing strategies as well as promotions to gain a competitive advantage. COMMUNITY INVOLVMENT Creates opportunities to get involved with the communities; hosting events, support volunteer opportunities, etc. Creates a store environment where everyone feels welcome and safe Builds direct relationships with local leaders and partners with the Community Integration Director to ensure the team is able to serve, give back, and create job opportunities within the community Actively recruits within the community to ensure the store’s teammates reflect the communities that it serves Takes time to gain a deep understanding of both industry and competitor trends BRAND & OPS EXCELLENCE Demands high standards and holds self and others accountable by establishing clear responsibilities and processes for monitoring work and measuring results; unafraid to give difficult feedback and is willing to take action and address low performance Continuously empowers the team to evolve their operational mindset in order deliver on the programs and processes required to ensure athletes receive desired products both omni and in-store Walks the store and validates that game plans are executed, visual planning standards are met, and that the store is clean, organized, and safe Educates and empowers the team to be technical experts by taking ownership of high standards; creates opportunities for them to learn and showcase their skillset, product knowledge, operational excellence, and visual execution; never overlooks an opportunity to celebrate achievements and highlight a teammate’s impact, contribution, or growth QualificationsThe experience we’re looking for: Bachelor’s degree in Business, Management, Communications or related area 5 years of leadership experience 3 years of store leadership/general manager experience 5 years of retail/hospitality/customer service experience Proven business leader mindset, routed in customer service Excellent communication, project management, operations and organizational skills A proven track record of leading a customer-first team Strong relationship building experience A passion for relentless improvement, embracing and driving positive change DICK'S Sporting Goods is an Equal Opportunity Employer Committed to Inclusion and Diversity.      ,

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