SIU Investigator

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Job Overview
Job Title:
SIU Investigator
Company:****
Category:
Claims
Location:
Hartford, Connecticut
Tweets by @TRV_Careers
SIU Investigator
Hartford, Connecticut
Company Summary
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Claim
Target Openings
1
Job Description Summary
This SIU Investigator is responsible for conducting field investigations in a dynamic fast paced environment. Investigations may contain elements of fraud or claims otherwise deemed suspicious in nature within all lines of business, including: Auto, Property, General Liability and Workers Compensation. Provides investigative expertise to detect fraud, limit exposure and protect company assets. This position is based 100% remotely and may include a combination of mobile work and/or work from your primary residence, within the Waterbury territory.
Primary Job Duties & Responsibilities
Analyzes, monitors and conveys highly technical information into actionable investigative strategies including the identification of complex case investigations.
Conducts insurance investigations including applicable data base searches with a focus on uncovering all potentially fraudulent aspects of a claim.
Applies the techniques of critical thinking to dismantle complex problems and reasoning through to its logical conclusion.
Applies Local, State and Federal statutes to ensure investigations are carried out within the requirements of applicable law and local office expectations.
Provides exceptional customer service by maintaining contact with business partners, customers and external resources throughout the life of each investigation.
Acts as a liaison with local/state/federal law enforcement personnel, industry advocates and other companies.
Serves as the subject matter expert (liaison) on fraud to business and industry partners.
Applies rules of evidence; recognizes evidence and determines its value to specific claim, evidence collection and interpretation.
Establishes and maintains liaison network with public officials, law enforcement officers and others to obtain assistance in conducting investigations.
Identifies cases for potential insurance fraud prosecution and submits questionable claims to the National Insurance Crime Bureau.
Periodically engages in specialized investigative areas, including Medical, Cyber, Cargo, Fire Motive & Opportunity, etc.
Proactively collaborates with the claim department to implement antifraud strategies.
Testifies to findings.
Other duties as assigned.
Minimum Qualifications
A minimum of three years of investigative experience or a minimum of three years insurance claim related experience required.
Valid driver license required.
Education, Work Experience, & Knowledge
Bachelor's Degree preferred.
Job Specific Technical Skills & Competencies
Analytical skills and ability to make deductions; logical and sequential thinker. - Intermediate
Analytical and problem solving skills to use and interpret information and facts as well as apply critical techniques to investigative process - Intermediate
Effective business communication skills (Written & Verbal) - Intermediate
Computer literate; database, Internet and social media proficient - Intermediate
Interviewing skills - Intermediate
Computer literate; database and internet emerging social media use/search proficiency. - Intermediate
Conflict management skills to deal with crisis situations, hostile witnesses, etc. -Advanced
Must be a self-motivated individual - Intermediate
Excels at working independently, while making decisions to successfully pursue insurance fraud through establishing significant facts while preserving material that leads to the resolution of the investigation. - Intermediate
Knowledge of available resources (internal and external) to assist in investigations - Intermediate
Working level knowledge of insurance and claim operations, Commercial Lines, Personal Lines, and Workers Compensation insurance products. - Basic
Time management and accurate record keeping - Intermediate
Effective business communication skills (Written & Verbal) - Intermediate
Strong case management skills and the ability to manage your own work independently. - Intermediate
Adapt to changes in process and shifting priorities - Basic
Must take ownership/initiative; significant planning and goal setting skills required - Intermediate
Presentation and training skills. Basic
Understanding of claim best practices - Intermediate
Leadership, including delegation and ability to get work done through others- Basic
Influence and conflict management skills - Intermediate
Environmental / Work Schedules / Other
Operates standard office equipment - Frequently
Sitting (can stand at will) - Continuously
Standing - Occasionally
Lifting items 11 to 20 pounds - Occasionally
Climbing unprotected heights (ladder, rooftop, stairs, loading dock) - Occasionally
Use of Keyboards, Sporadic 10-Key - Frequently
Working in a confined or restricted area - Occasionally
Driving - Frequently
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit ****About Travelers
The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.
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