Customer Experience Advisor Part-Time Remote based in Nashville

Profile

**MEMBERS ONLY**SIGN UP NOW***. is searching for a remote full-time Customer Experience Advisor to help us provide unparalleled support to customers over the phone and email. As a member of our CX team, you'll represent the **MEMBERS ONLY**SIGN UP NOW***. brand and strive to create extraordinary vision care experiences. With every call and email, you’ll have the chance to make our shoppers happier—and their days better—than before. Ready to get started? Read on!
This is a part-time
remote position based in Nashville, TN and pays $15.25/hr.
What you'll do:
Deliver customer service of the highest quality over the phone and email
Become an expert in **MEMBERS ONLY**SIGN UP NOW***.'s internal management system to efficiently process sales orders and maintain customer relationships
Use our communication software to interact with your teammates, management, and other departments
Be on the lookout for ways to improve each customer’s experience
Approach your day-to-day work with a reformer’s mindset and make suggestions of how we can do better together
Who you are:
A self-starter who takes ownership of (and pride in) your work
A creative and innovative problem solver who thinks outside the box
A sensitive and skillful communicator (both online and offline!) who can adapt your tone and communication style depending on your audience
Eager to learn new technology systems and procedures
A master multitasker who’s extremely organized and attentive to detail
Highly proficient in navigating multiple tabs and windows (keyboard shortcuts are the secret to your success!)
Able to stay energized and motivated in a high-volume work environment with limited supervision
Excited to represent **MEMBERS ONLY**SIGN UP NOW***. and build strong customer relationships
Requirements:
Able to attend a virtual three week onboarding. **MEMBERS ONLY**SIGN UP NOW***. will provide the equipment necessary to attend prior to starting.
Have a quiet work space with minimal noise (i.e., home office) in which you'll fulfill your shifts
Able to work 20–29 hours per week. We're available for our customers every day, 8 a.m.–9 p.m. CT.
Available evenings and weekends, including during the holiday season
Have reliable high-speed internet connection with access to your router—a laptop and all necessary equipment will be provided!
Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)
Extra Credit:
Up to 2 years customer service experience
Experience working from home
About us:
**MEMBERS ONLY**SIGN UP NOW***. was founded with a lofty objective: to offer designer eyewear at a revolutionary price while leading the way for socially conscious businesses. By circumventing traditional channels and designing our frames in-house, we’re able to offer top-quality glasses and sunglasses (plus an uncommonly delightful shopping experience) at a fraction of the traditional going price.
Since starting out in 2010, we’ve set up headquarters in New York City and Nashville, built our own optical lab, and opened retail locations all around the U.S. and Canada. As we grow, we’re committed to proving that businesses can scale and be profitable while doing good in the world. For every pair of glasses we sell, a pair is distributed to someone in need—to date, that’s over five million pairs.
Of course, all work and no play makes a dull workplace. Who likes that? At **MEMBERS ONLY**SIGN UP NOW***., you can look forward to company outings, volunteering and learning opportunities, and just great company. Teammates can also connect around common interests, backgrounds, and identities, no matter their home base, through our various employee resource groups. (We’re happy to say that the Human Rights Campaign has named us a Best Place to Work for LGBTQ employees!) That sense of community keeps us excited to walk through the door every day. Good work, good people.

Company info

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