Location
Phoenix, AZ, United States
Posted on
Feb 03, 2022
Profile
Description
The Inbound Contacts Representative 1 is an advocate for the company and member who addresses incoming telephone, digital, or written inquiries. The Advocate performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.
Responsibilities
We are looking for an Inbound Contacts Representative 1 Advocate to represent the company by addressing the following items below, but not limited to:
Incoming telephone, digital, or written inquiries
Addressing customer needs which may include complex benefit questions, resolving issues, and educating members.
Recording details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it.
Advancing unresolved and pending customer grievances.
Decisions include defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
Required Qualifications
Must Reside in one of the following states: KY, IN, CO, MO, NM, NC, FL, OH, TX, AZ, TN and VA
Strong customer service skills and attention to detail
Ability to navigate computer programs and tools
Capacity to handle multiple or challenging priorities, including use of multiple computer applications at a time
Effective verbal and listening communication skills
Must be available to work any shift between the hours of 7:45 AM - 11:00 PM EST, Monday - Friday, and 7:45 AM - 6:30 PM EST, Saturday
Must be able to provide internet with a minimum download speed of 25 Mbps and an upload speed of 10 Mbps is recommended to support Humana applications, per associate
Preferred Qualifications
Previous inbound call center
Healthcare experience
1 years of customer service experience
Additional Information
Anticipated Start Date/Training Date Depending on Interview Schedule: March 14th, 2022.
Training consists of:
4 weeks virtual classroom
3 weeks on the job training virtually
As part of our hiring process for this opportunity, we will be using an interactive experience called the Virtual Job Experience (VJE).
This will allow you to experience some of the activities our customer service representatives perform in their position and allow us to learn more about you.
Eligibility for this role requires completion of the VJE prior to interviewing for this position.
If selected to move forward in the interview process, you will be prompted to complete the VJE which will be sent to you via email after you apply; you should anticipate 45 to 60 minutes to complete.
You will need a computer or laptop with web access and speakers or headphones.
At Humana, we know your well-being is important to you, and it's important to us too. We are committed in making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. If you share a real passion for helping people, we likely have the right place for you at Humana.
Scheduled Weekly Hours
40
Company info
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