Project Manager Customer Service and Operations Bell Media

Profile

Req Id: 362915 

 

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

 

If you're ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team. 
 

The **MEMBERS ONLY**SIGN UP NOW***. team creates and delivers the best Canadian and international content across our digital media, television, radio, and out-of-home advertising platforms. We're looking for innovative team players ready to take some of the most well-known entertainment brands in the country to the next level.

 

POSITION: Project Manager, Customer Service and Operations, **MEMBERS ONLY**SIGN UP NOW***., Non-mgmt

JOB STATUS: Regular - Full Time

HOURS OF WORK: 37.5 hrs per week. Monday to Friday: 9h00AM - 5H00PM

WORKWAYS PROFILE: Mobile: Work 2 to 3 days per week at the primary Bell location

JOB LOCATION: 87 Ontario Street West, Montréal, Québec

SALARY: Commensurate with qualifications and experience

 

DESCRIPTION:

SHOPICO.CA is a **MEMBERS ONLY**SIGN UP NOW***. web platform. It's a transactional website on which visitors can purchase gift certificates at discount prices. These gift certificates can then be redeemed for merchandise and services from reputable merchants. With this service, merchants can finance advertising campaigns on radio and television, with Astral Out-of-Home, and on **MEMBERS ONLY**SIGN UP NOW***.'s various digital platforms, mainly in Quebec.

First and foremost, the successful candidate will handle SHOPICO.CA's customer service. The candidate will also support day-to-day operations with the other team members.

 

RESPONSIBILITIES:

More specifically, the successful candidate will:

*Provide customer service to consumers, including technical support, by phone, email, and social media. Assist in coordinating the team in charge of mailing gift certificates to consumers *Follow up on consumer sales and refunds in collaboration with the accounting department *At the operational level, provide support to their colleagues. They will coordinate all material required to publish product promotions online with the sales teams and their customers and integrate content and visuals into our sites via a CMS (content management system). Produce and publish offers online *Participate in marketing activities aimed at merchants and consumers and in brand sales *Participate in technological activities with our suppliers *Perform any other related tasks assigned by their supervisor
 

QUALIFICATIONS:

*Customer service experience a major asset
*A minimum of three years' experience in a professional environment *Training in administration/marketing/communication or equivalent *Experience in the web and new media *Organizational skills, resourcefulness, and versatility *Outgoingness and good communication skills *Sense of ethics, respect, and professional integrity *Proficient in Microsoft Office Suite and quick to learn other software *Bilingualism essential (French and English), both spoken and written
 

Bilingualism is required (English and French); adequate knowledge of French is required for positions in Quebec. 

 

ADDITIONAL INFORMATION:

POSITION TYPE: Non Management 
Job Status: Regular - Full Time 
Job Location: Canada : Quebec : Montreal 
Flexible work profile: Mobile
APPLICATION DEADLINE: 06/06/2022

 

PLEASE APPLY DIRECTLY ONLINE TO BE CONSIDERED FOR THIS ROLE. APPLICATIONS THROUGH EMAIL WILL NOT BE ACCEPTED.

 

At Bell, we don't just accept difference - we celebrate it. We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

 

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or **** to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at ****.

 

Created: Canada, QC, Montreal

 

BELL,ONE OF CANADA'S TOP 100 EMPLOYERS.

Company info

Sign Up Now - CustomerServiceCrossing.com