Associate Support Consultant - Fully Remote

Profile

u003cpu003eEvery day, thousands of medical practices use the **MEMBERS ONLY**SIGN UP NOW***. EHR platform to lower the cost of healthcare for everyone and save patient lives. As a Customer Service Representative, you will respond to incoming calls, email and chats from our everyday users - doctors. You will use creative problem-solving skills in a fast-paced environment and provide excellent customer service to ensure our doctors utilize our platform effectively.u003c/pu003enu003culu003enu003cliu003eProvide live chat, email and phone service to **MEMBERS ONLY**SIGN UP NOW***.’s EHR communityu003c/liu003enu003cliu003eBe the platform expert and educate doctors and their staff on the functionality and use of the **MEMBERS ONLY**SIGN UP NOW***. EHRu003c/liu003enu003cliu003eMaintain high levels of customer satisfaction by providing fast and accurate responsesu003c/liu003enu003cliu003eBe a champion of change management with both internal and external customersu003c/liu003enu003cliu003eDocument and manage customer interactions in our Salesforce CRM systemu003c/liu003enu003cliu003eSupport leadership and actively contribute to key business initiativesu003c/liu003enu003cliu003eBe an ambassador for culture and company; driven to create promoters and evangelists for **MEMBERS ONLY**SIGN UP NOW***.u003c/liu003enu003cliu003eIdentify trends and offer feedback to improve systems and processes to enhance customer satisfaction and engagement with our platformu003c/liu003enu003c/ulu003enu003cpu003eAcademic and professional qualifications:u003c/pu003enu003culu003enu003cliu003eBachelor's Degree preferredu003c/liu003enu003c/ulu003enu003cpu003eExperience:u003c/pu003enu003culu003enu003cliu003ePrevious customer service experienceu003c/liu003enu003cliu003eCreative and effective problem-solving skillsu003c/liu003enu003cliu003eExcellent written and verbal communication skillsu003c/liu003enu003cliu003eFriendly, patient and professional phone demeanoru003c/liu003enu003cliu003eDependable with the ability to work in a fast-paced environmentu003c/liu003enu003c/ulu003enu003cpu003eRequirements:u003c/pu003enu003culu003enu003cliu003eCapable of working in a remote setting currentlyu0026nbsp;u003c/liu003enu003cliu003eCan work 8:00am - 5:00pm ESTu0026nbsp;u003c/liu003enu003c/ulu003e}

Company info

Sign Up Now - CustomerServiceCrossing.com