Remote Customer Solutions Representative

Profile

,AnswerValue:u003cstrongu003eThis is a full time remote position with equipment provided.u0026nbsp; The successful candidate will be required to report to one of our customer service locations on the first day of employment to attend orientation and receive their equipment.u0026nbsp; Pay starting at $16 per hour.u0026nbsp; Training will be 8am-5pm. Once training is complete the hours will be 10am-7pm.u0026nbsp; We offer a robust benefit package, 401k and paid vacation and holidays.u003c/strongu003eu003cbru003eu003cbru003eDevelop and maintain a working knowledge of contact center software applications and related systems to effectively serve natural gas and electric customers Take calls from multiple queues to assist customers Work to resolve customer requests and inquiries on the first contact Negotiate payment plans with customers and low-income agency representatives to avoid disconnection of electric/gas service, and work with customers to reconnect service that has been disconnected while ensuring adherence to Company policies Effectively communicate information with customers that may include: reports of power/natural gas outages service restoration status, monthly energy consumption, regulated rates, meter reading schedules, estimated bills, disconnection notices, reconnection procedures, etc. Accurately analyze account history including debits/credits and balances, research applicable records for customers, and if necessary, communicate this information to supervisors and peers to effectively resolve customer inquiries Maintain working knowledge of all Company processes and procedures, policies, operations, billing rates and functions, energy efficiency programs, and marketing programs Ensure regular attendance and adhere to a specific daily schedule including start and end times, scheduled breaks, and lunches Participate in on-call scheduling for outage and other emergency events, and cover alternate shifts, as appropriate Demonstrate compliance and adherence to Company safety initiatives Obtain and maintain Gas Operation Qualification standards as required during training. All other duties and projects as assigned,

Company info

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