Temporary - Animal Service Customer Care Representative Full-Time Adoptions

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Job Description
Minimum Qualifications
Education and/or Equivalent Experience:
Graduation from an accredited high school or equivalent, plus one (1) year of experience in a field related to customer service.
Licenses or Certifications:
None.
Notes to Applicants
Austin Animal Center Main Building
Who Are We?
Austin Animal Center's mission is to enhance the lives of pets and people by preventing animal homelessness, to help lost pets find their way home or find new homes, to provide education and resources to preserve the human-animal bond, and to administer animal-related ordinances to ensure public and animal safety, all while achieving a 95% live outcome rate for sheltered pets.
What is the Job?
This person must have the ability to communicate effectively and give your undivided attention to citizens when delivering customer services. This position will advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service time lines and fees; while accurately creating, updating and maintaining electronic records associated with customers and animals. Customer communication will occur in person, email, fax, phone or 311. As Customer Care Representative, the ideal candidate will have the ability to respond to inquiries as quickly as possible while showing compassion and empathy and the ability to handle problems with little or no supervision.
Regarding Your Application:
Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.
A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered.
A cover letter and résumé are required, but will not substitute for a complete employment application. Incomplete applications will not be considered. Please include contact information from previous employers.
A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position.
If you are selected to interview:
Military/Veterans must provide a copy of their DD214 at the time of initial interview to receive military/veteran interview preference.
If you are selected for hire:
You must provide proof of education which may include your official college transcript, High School diploma, GED or equivalent degree and your professional licenses.
A Criminal Background check ( CBI ) will be conducted.
Additional Information:
Austin Public Health/Animal Service Office worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any APH / ASO worksite - including construction sites, parking lot, or in any personal vehicle located on the premises.
Please Note this posting may close any time after 7 days.
Pay Range
$15.00
Hours
Work days will vary; however, this position will work 40 hours per week and be required to work weekends to help support operations when the shelter receives a higher volume of visitors.
Job Close Date
03/27/2022
Type of Posting
External
Department
Animal Services
Regular/Temporary
Temporary (No benefits)
Grant Funded or Pooled Position
Not Applicable
Category
Clerical
Location
7201 Levander Loop Bldg A Austin TX 78702
Preferred Qualifications
Demonstrated ability to provide professional and courteous customer service with internal and external customers.
Bi-lingual (Spanish).
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines and fees; while accurately creating, updating and maintaining electronic records associated with customers and animals. Communicate with customers in person and receive and respond to customer inquiries via email, fax, phone or 311. Contribute to the programs and services that support the shelter's live outcome goal. Provide safe and humane handling of animals for the purposes of intake, inventory, behavioral assessments, environmental enrichment and promotional events, while adhering to disease management and safety protocols. Safely and humanely handle animals for purposes of intake, inventory, behavioral assessments, environmental enrichment and promotional events. Collect payments by accepting cash, making change for cash customers.
Responsibilities- Supervision and/or Leadership Exercised:
None.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of good customer relations practices.
Knowledge of animal services and animal related programs.
Skill in handling multiple tasks and prioritizing.
Skill in oral and written communication.
Skill in handling conflict and uncertain situations.
Skill in observation and classification of animals.
Skill in using computers and related software applications.
Skill in information analysis and problem solving.
Skill in safely handling animals, including those with unknown temperament.
Ability to work with frequent interruptions and changes in priorities.
Ability to establish and maintain effective communication and working relationships with city employees and the public Ability to make change for cash accurately.
Ability to quickly recognize and interpret animal signaling.
Criminal Background Investigation
This position has been approved for a Criminal Background Investigation.
EEO/ADA
City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please **** or TTY (512) 974-2445.
Information For City Employees: If you are an employee within
the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.
Supplemental Questions
Required fields are indicated with an asterisk (*).
* This position requires graduation from an accredited high school or equivalent, plus one (1) year of experience in a field related to customer service. Do you meet these minimum qualifications? Yes
No
* Exceptional communication skills (verbal and written) and customer service are essential in this position. Briefly describe your customer service experience, include steps that you may take to resolve customer complaints.
(Open Ended Question)
* This position has interaction with the public and first class customer service is essential. Explain your experience dealing with the public while on the job.
(Open Ended Question)
* Select the statement that best describes your English/Spanish bilingual ability. Speak both English and Spanish fluently
Speak some Spanish
Understand some Spanish
Fluent in English only
Fluent in Spanish only
* Please describe your cash handling experience and indicate the employer(s) in your work history where you gained this experience.
(Open Ended Question)
* In concise detail, please describe your experience researching and resolving complex issues for internal and external customers.
(Open Ended Question)
* If identified as a top candidate, do you agree to a criminal background check (CBI)? Yes
No
* In the prior twelve months have you been employed by, owned any interest in, or been an officer or board member, for any business entity, including a non-profit organization, that is transacting any business with the City of Austin, including a recipient of any contracts, grants, or any funds of any kind from the City of Austin? Yes
No
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Optional & Required Documents
Required Documents Cover Letter Resume Optional Documents
Job Address
Austin
Texas
United States
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Employer:
City of Austin, TX
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About City of Austin
The City of Austin
This vibrant and dynamic city tops many lists for business, entertainment, and quality of life. One of the country’s most popular, high-profile “green” and culturally rich cities, Austin was recently selected the number one Best Place to Live in the U.S. (
U.S. News & World Report
). In 2016,
Forbes named
 Austin the city most likely to prosper over the next decade on their America’s Cities of the Future list, and the City of Austin ranked in the top ten on the 
Forbes
 list of America’s Best Employers for 2017. 
Austin continues to lead with its vision of being the Most Livable City in the Country, emerging as a player on the international scene with such events as SXSW, Austin City Limits, Formula 1, and being home to companies such as Apple, Samsung, Dell, and Ascension Seton Healthcare. From the home of state government and the University of Texas to the Live Music Capital of the World and its growth as a film center, Austin has gained worldwide attention as a hub for education, business, health, and sustainability. 
The City offers a wide range of events, from music concerts, food festivals, and sports competitions to museum displays, exhibits, and family fun. Austin is also home to a wonderful ballet, world-class museums, one-of-a-kind shopping, and beautiful outdoor spaces. You can just as easily spend your morning paddling the lake as you can strolling through a celebrated history museum. 
Located at the edge of the Texas Hill Country—rolling terrain of limestone bluffs, springs, rivers, and lakes—Austin’s temperate climate is ideal for year-round jogging, cycling, hiking on the City’s many trails, or swimming at Barton Springs or one of the area’s many other swimming holes. 
There are a number of excellent golf courses in the area as well as recreational opportunities for rowing, kayaking, canoeing, camping, rock climbing, disc golf, mountain biking, fishing, and more. Austin truly has something to offer for everyone.
City Government
The City of Austin is a progressive, full-service municipal organization operating under the Council-Manager form of government. Austin has a 10-1 council system with an at-large Mayor and Council Members that represent ten districts. The Mayor and Council Members may serve in their respective seats for four years with a maximum of two consecutive terms. 
The City Council appoints the City Manager who is the chief administrative and executive officer of the City. The City Manager is responsible for guiding and directing day-to-day operations, as well as providing strategic research, recommendations, and management leadership to the City Council on the city budget, programs, policies, and services. The City Manager implements the organization’s administrative responsibilities with a strong team of Assistant City Managers and department executives. Supported by a staff of more than 14,000 and a budget of $4.1 billion, the City Manager and staff deliver a broad range of services to the citizens of Austin. 
The City Council and City Manager of Austin are committed to the mission of delivering the highest quality, cost-effective services. Austin is a beacon of sustainability, social equity, and economic opportunity; where diversity and creativity are celebrated; where community needs and values are recognized; where leadership comes from its community members, and where the necessities of life are affordable and accessible to all.
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