Customer Service Representative

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Job Description
Company Description Veolia Group aims to be the benchmark company for ecological transformation. With nearly 220,000 employees worldwide, the Group designs and provides game-changing solutions that are both useful and practical for water, waste and energy management. Through its three complementary business activities, Veolia helps to develop access to resources, preserve available resources and replenish them. In 2021, the Veolia group provided 79 million inhabitants with drinking water and 61 million with sanitation, produced nearly 48 million megawatt hours and recovered 48 million tonnes of waste. Veolia Environnement (Paris Euronext: VIE) achieved consolidated revenue of 28,508 billion euros in 2021. 
****Job Description Summary
This position is the primary point of contact and interacts with customers to provide and process information in response to inquiries, concerns and requests about products and services. Prepares service orders, accurately maintains customer accounts and application of payments in the Customer Information System (CIS) software (InCode) and provides all cashier functions.
Primary Duties /  Responsibilities
Receive and Process payments Accept customer payments
Post payments to accounts, including those originating from electronic sources
Research and correct misplaced payments
Provide payment information to customers
Enter customer account data into computer
Balance cash drawer daily and maintain cash reports
Manage contracts for delinquent account payments adhering to business processes
Calculate, process and post customer billing adjustments
Provide customer service in a timely, efficient manner Respond to billing inquiries, including high bill complaints
Respond to general inquiries and information requests
Respond to requests for service and generate service orders
Maintain customer files
Process departmental mail Process incoming / outgoing mail
Sort mail and process returned mail
Match checks with receipts
Post receipts and payments to accounts
Complete paperwork
Process new customer accounts Build data files for each new account
Match customer with location
Enter data into computer
Ensure billing processing programs are prepared for new accounts
Process service orders Create, print and distribute service orders
Close out service orders in billing system when completed
Follow-up on outstanding service orders
Provide administrative support to department Type departmental correspondence, filing, assist with office supply orders, answer telephones
Must be able to follow and comply with all company and department processes, policies, procedures, SOPs and work rules
Be able to notarize documentation for customers
Perform other duties as needed and/or directed
Qualifications Education / Experience / Background
Minimum High School Diploma or equivalent is required
Valid driver’s license in state of residence is required and must meet risk management guidelines
1 to 3 years office/billing experience preferred
Knowledge / Skills / Abilities
Proper methods of handling and processing cash
Strong organizational skills with the ability to handle multiple tasks and competing priorities is required
Strong written and verbal communication skills are required with excellent telephone skills
Demonstrated proficiency and accuracy with cash management abilities is required
Familiarity and adherence to all environmental and safety compliance regulations
Proficient knowledge of MicroSoft Office including Excel
Must have ability to learn and become proficient with basic accounting practices and techniques and A/R processes
Must have ability to learn and become proficient with InCode billing software. Previous InCode experience is desirable.
Requires excellent listening skills for problem analysis, troubleshooting and problem solving abilities
Familiarity with City of Laurel streets and maps
Strong interpersonal skills are required with the ability to work as a team member; demonstrate professionalism and courtesy at all times; effectively and efficiently manage customers and maintain confidentiality
Additional Information A subsidiary of Veolia group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has more than 10,000 employees working at more than 350 locations across the continent. 
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