Front Desk Agent

Profile

nJOB SUMMARYnWe are seeking a friendly, service-oriented and customer service driven Front Desk Agents. Our Front Desk Agents are the first point of contact for our guest and thereby set the tone for a great guest experience. Ideal candidates are able to multi-task and maintain a professional demeanor when under pressure.nJOB DUTIESnnGreet guests with a welcoming smile and friendly demeanornPerform all guest check-in and check-out proceduresnObtain or confirm guest information, assign rooms, activate and distribute keysnCollect payment for room charges and other feesnAnswer phones and direct calls to appropriate personnelnCheck and send emailsnMake and confirm reservationsnAlways maintain a clean and tidy workspace nInform guests of hotel amenities and offeringsnBe informed and up-to-date on all types of room accommodation and availabilitynCommunicate with housekeeping, room service and security staff as necessarynResolve customer complaints and problems calmly and effectivelynNotify management of any serious issues that you cannot resolvenMaintain a friendly, personable dispositionnnRequirements and QualificationsnnHigh school diploma or GED equivalent preferrednPrevious experience in customer service and/or hospitality industry preferrednExperience using hotel booking software a plusnComputer literate and proficient using Microsoft SuitenPersonable and outgoing when dealing with guestsnProfessional phone demeanornExcellent customer service skillsnAbility to maintain calm, polite, and patient in stressful situationsnOrganized and detail-orientednAbility to connect with guests and consistently give them a positive customer experiencennPHYSICAL DEMANDSnnAbility to stand for long periods of time.nAbility to lift up to 25 pounds maximum.nOccasional twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairsnFrequent to constant standing, walking, sitting and using hands to fingers to feel/touch.nFrequent smiling.nn** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions**n Source: Hospitality Online,

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