Fiber Customer Support Analyst

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Fiber Customer Support Analyst
Silver Spring, MD
Click apply online below to apply for Verizon's Fiber Customer Support Analyst position, testing will be scheduled based on qualifications.
At Verizon we are changing the way the world communicates and is entertained - and plays. Our high-speed broadband solutions are impacting customers of all ages, all over the country. We are seeking many qualified Internet Technical Support Analysts (Fiber Customer Support Analysts) to assist our customers with obtaining unlimited broadband capacity and lightning speeds to their homes.
Responsibilities Include:
* Answering calls from customers with order inquiry and/or trouble reports
* Providing fiber to home activation support
* Analyzing and isolating trouble conditions
* Initiating service order corrections and changes
* Understanding of PC components and functionality, the ability to work with customers on the telephone and to isolate/resolve problems with the equipment at a customer location.
Minimum Requirements:
* Basic understanding of communication networking components such as routers, LAN topology, Ethernet and Network Interface cards, as well as a working knowledge of PC hardware/software functionality.
* Must have training, education or experience related to PC home networking technology.
* Required to use a headset and sit at a workstation for extended periods of time while working at a computer terminal assisting internal and external customers.
* Must be willing to work regularly scheduled hours 7 days a week from 7am to midnight. Overtime may also be required, including weekend and holidays.
* Qualified candidates must pass all appropriate pre-employment tests, drug screen and a background check
* 1 year customer call center/help desk experience
* Experience as a computer Support Analyst, Ethernet Systems Installer, LAN/WAN Administrator, Network Analyst, Network Technician, Service Technician, Systems Analyst, Systems Administrator and Systems Engineer is preferred.
Salary consideration will be given to those with college degrees.
College (2yr - 4yr) degree in:
* Computer Science
* Information Technology
* Telecommunications Technologies
* Network Technologies
* Computer Network Systems
* Computer Information Systems
* Network and Communications Management
* Computer Engineering
Or Certification in:
* ACHDS (Apple Certified Helpdesk Specialist)
* ACTC (Apple Certified Technician Coordinator
* A
* Network
* INet
* HTI (Home Technology Integration Plus)
* MCP (Windows 98, XP, 2000, 2003, Windows Security)
* MCSE
* Microsoft Certification
* Cisco Certified Network Associate
Verizon offers excellent benefits including:
* Medical, Dental, 401(k), paid vacation, career development and automatic wage increases every six months until top pay is reached.
Training:
* 40 hours a week paid training
These are full - time regular positions. The pay range for these positions are $471.00 per week to $1,114.00 per week. Wage Credit may be given based upon work experience, education and training.
Test Previews:
Talent Skills Assessment Test
Computer and Internet Knowledge Test
Structured Interview
Industry:
Cisco

Company info

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