Underwriting Team Lead

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Position Summary

The Team Leader, Underwriting is responsible for training, mentoring, motivating, and leading Underwriting Assistants and Junior Underwriters. The Team Leader must provide the highest level of customer service and ensure all loans are reviewed timely to meet specified guidelines as outlined by Roundpoint Mortgage Servicing Corporation. They will act as a troubleshooter to ensure efficient operations and smooth and timely workflow, while fulfilling the role of liaison to the production staff and Underwriting Managers. They will assist the Underwriting Manager in meeting division goals for turnaround times on loan decision, reduction of cost per loan expenses and productivity. This individual will monitor the underwriters’ pipelines to ensure complete and accurate data entry in the underwriting system of record while ensuring that loans are underwritten according to product guidelines.

Primary Responsibilities

Proficient with all responsibilities of an Underwriter.

Work with the Underwriting Manager to resolve underwriting problems, questions and concerns.

Elevate issues of deficient performance or unacceptable behavior in a timely manner according to company policies and procedures to the Underwriting Manager.

Conduct consistent team meetings, one-on-one meetings and daily phone calls with all team members to provide information, training, mentoring and feedback as well as discuss changes in procedures, policies and guidelines to help interpret and clarify.

Makes recommendations to the Underwriting Manager for load balancing, staff levels in proportion with the product workload.

Audits statused loans to ensure consistency in underwriting amongst associates.

Coach and counsel staff for peak performance in quality, productivity, efficiency, time management, organization and maximum use of technology.

Ability to function in an ever-changing environment and work across all business channels in Underwriting (Retail/CC/Wholesale) as needed

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Required:

Successful experience working as an Underwriter

Must be detail oriented and have the ability to comprehend and effectively communicate

High School Diploma or GED Required

4-7 years mortgage underwriting experience

Supervisory skills helpful BA or BS preferred

Ability to read, and interpret borrower documentation, company policies, procedures, guidelines, reports, and legal documents. Individual must have the ability to respond to common inquiries or complaints from customers.

Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Anticipates customer needs and regularly motivates or influences others to deliver customer service excellence. May troubleshoot highly sensitive or confidential issues. Personally ensures problem resolution. Identifies barriers to effective customer service and sets customer service standards. Establishes a customer feedback system and holds self-accountable for customer service excellence within the department

Desired:

Certificates, Licenses, Registrations:

DE, LAPP, and SAR preferred.

RoundPoint’s Employee Value Proposition:

Grow. Make a difference. Have fun along the way.

Our mission is to serve our homeowners and all of their homeownership needs. We do this by embracing challenges, executing with excellence, and fostering a positive work culture that encourages personal and professional growth. We are on the fast track to becoming the premier marketplace for all things home, and the National Mortgage News and Best Companies Group just named us one of 2019's Best Mortgage Companies to Work For! Without a doubt, RoundPointers are what make this company a great place to work! That’s why we hire individuals who share our core values: Energy, Ethics, Execution, Everyone, and Earn it!

As a RoundPointer, we will empower you to innovate, provide meaningful solutions, set goals and crush them, play hard, and give back to the community! Our secret sauce is our mantra, All In. All Win. Together, we can achieve great things!

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

The employee is regularly required to talk or hear.

The employee is required to sit for extended periods of time and is occasionally required to stand and walk.

The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.

Company info

RoundPoint Mortgage Servicing Corporation
Website : https://www.rpmservicing.com