OB CM Support Assistant

Profile

Description

The Care Management Support Assistant 2 contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Management Support Assistant 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

The Care Management Support Assistant 2 Decisions are typically focus on interpretation of area/department policy and methods for completing assignments.

Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction.

Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Must be able to travel to the local Market Office quarterly (see additional Information below)

Required Qualifications

1-3 years of customer service experience including 1 year experience working in an OB office OR Mother & Baby Postpartum OR, Pregnancy/Post Delivery Health OR relevant High volume outbound call experience

Knowledge of Microsoft Word, Excel and Outlook

Experience working with Electronic Medical Record

Administration support experience in a healthcare industry

Familiarity with care and well-being resources

Community Resources experience/knowledge

Additional Requirements/Adherence

WorkStyle: Remote work at Home

Location: U.S.

Preferred Location: Florida

Hours:

Schedule: Monday to Friday from 10:30 am to 7:00 pm EST. No overtime. No weekends

Training Timeline: 8-12 weeks virtual remote at home Monday through Friday 8:30 AM-5:00 PM Eastern

Travel: 5% to meet for market office for meetings only as business needs

Covid Policy

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.

Work At Home Requirements

Must have a separate room with a locked door that can be used as a home office to ensure you and your members have absolute and continuous privacy while you work.

Must have the ability to provide a high-speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 25x10 (25mbs download x 10mbs upload) is required.

Preferred Qualifications

Associate's Degree

Microsoft Access proficiency

Spanish or Creole Language Proficiency Testing (English and Spanish/Creole): In order to work in this job, you will need to take and pass assessments in English and Spanish. Any Humana associate who speaks with a member in a language other than Spanish and/or English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government)

Additional information

Interview Process

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com