Senior Information Adviser

Profile

Description:

What will you be doing? You will report to a Service Operations Managers OR Information Specialist and work collaboratively to deliver a customer focused, cost effective and efficient library and digital support service. Duties will include: First and second line Library and IT Support e.g., resolution of face to face and remote enquiries Delivering standard digital skills training to students and others e.g., Endnote basics, Microsoft basics etc. Administrative duties in support of Information Specialists and collection development e.g., reading lists and order checks, book orders, design of content for promotion and displays, updating subject guides, etc. Collecting & collating management statistics Participating in stakeholder engagement/consultation (communications, surveys, focus groups etc.) Designated projects as appropriate We are looking for a positive and pro-active individual with excellent customer service skills who is comfortable liaising with teammates, academics, professional service staff and external customers alike, with a flexible approach to working in a busy team. Please provide examples of how you meet the skills below in the ‘Supporting Statement’ section of the application form. Demonstrable enthusiasm and skillset regarding customer service, problem solving and analytical thinking Effective verbal and written communication skills Ability to work effectively as part of a team and to promote team goals Demonstrable ability to adopt new digital technologies and tools and stay up to date with developments in the digital environment Aptitude and motivation to deliver training to students or others (role holders are not expected to design their own training or support materials but will deliver pre-prepared training in support of existing programmes of Digital Skills support. Aptitude and motivation to investigate, advise and resolve, or refer issues and difficulties when necessary. For an informal discussion to find out more about the role then please contact Andy Dodd by email at andy.dodd@plymouth.ac.uk. Interviews are likely to take place on Friday 9th June 2023 and you will be notified if you have been shortlisted or not. This is a full-time, permanent position working 37 hours per week, Monday – Friday, weekends on a rota basis. Flexible working options including job share will be considered. We offer a competitive salary package and a generous pension and holiday scheme. We also offer a range of other benefits, including ongoing development opportunities. A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth’s strategic vision, and will adopt the University of Plymouth’s HR policies and procedures in full unless otherwise stated. The University of Plymouth is a diverse, welcoming community where everyone makes a difference and is encouraged to bring their whole selves to work. To find out more about our inclusive community, initiatives such as Athena Swan and the Race Equality Charter and our range of benefits / support mechanisms such as flexible working, staff networks and enhanced maternity, paternity & adoption leave please visit our Equality, Diversity and Inclusion webpages We particularly welcome applicants from under-represented groups such as BAME/BIPOC and LGBT . Job Description

Region:

Location:

Plymouth

Salary:

£24,715 to £27,396 per annum - Grade 4

Package:

Permanent, Full-time

Contractual hours:

37

Basis:

FR Permanent Fulltime All Year ]]>

You will report to a Service Operations Managers OR Information Specialist and work collaboratively to deliver a customer focused, cost effective and efficient library and digital support service.

Duties will include:

First and second line Library and IT Support e.g., resolution of face to face and remote enquiries

Delivering standard

digital skills training to students and others e.g., Endnote basics, Microsoft basics etc.

Administrative duties in support of Information Specialists and collection development e.g., reading lists and order checks, book orders, design of content for promotion and displays, updating subject guides, etc.

Collecting & collating management statistics

Participating in stakeholder engagement/consultation (communications, surveys, focus groups etc.)

Designated projects as appropriate

We are looking for a positive and pro-active individual with excellent customer service skills who is comfortable liaising with teammates, academics, professional service staff and external customers alike, with a flexible approach to working in a busy team.

Please provide examples of how you meet the skills below in the ‘Supporting Statement’ section of the application form.

Demonstrable enthusiasm and skillset regarding customer service, problem solving and analytical thinking

Effective verbal and written communication skills

Ability to work effectively as part of a team and to promote team goals

Demonstrable ability to adopt new digital technologies and tools and stay up to date with developments in the digital environment

Aptitude and motivation to deliver training to students or others (role holders are not expected to design their own training or support materials but will deliver pre-prepared training in support of existing programmes of Digital Skills support.

Aptitude and motivation to investigate, advise and resolve, or refer issues and difficulties when necessary.

For an informal discussion to find out more about the role then please contact Andy Dodd by email at andy.dodd@plymouth.ac.uk

Interviews are likely to take place on Friday 9

th

June 2023 and you will be notified if you have been shortlisted or not.

This is a full-time, permanent position working 37 hours per week, Monday – Friday, weekends on a rota basis.

Flexible working options including job share will be considered.

We offer a competitive salary package and a generous pension and holiday scheme. We also offer a range of other benefits, including ongoing development opportunities.

A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth’s strategic vision, and will adopt the University of Plymouth’s HR policies and procedures in full unless otherwise stated.

The University of Plymouth is a diverse, welcoming community where everyone makes a difference and is encouraged to bring their whole selves to work. To find out more about our inclusive community, initiatives such as Athena Swan and the Race Equality Charter and our range of benefits / support mechanisms such as flexible working, staff networks and enhanced maternity, paternity & adoption leave please visit our Equality, Diversity and Inclusion webpages

We particularly welcome applicants from under-represented groups such as BAME/BIPOC and LGBT .

Job Description

A9552

£24,715 to £27,396 per annum - Grade 4

24715

24715

27396

Professional/Support Services

Sun, 21 May 2023 00:00:00 GMT

Plymouth

Permanent, Full-time

37

FR Permanent Fulltime All Year

Thu, 4 May 2023 00:00:00 GMT

Company info

Plymouth University
Website : http://www.plymouth.ac.uk