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Inbound Contatc Representative 1
Company name
Humana Inc.
Location
Metairie, LA, United States
Employment Type
Full-Time
Industry
Customer Service
Posted on
Feb 16, 2022
Profile
Description
The Inbound Contacts Representative 1 represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.
Responsibilities
The Inbound Contacts Representative 1 addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
Required Qualifications
2 years of customer service experience
Strong customer service orientation
Strong attention to detail
Strong typing and computer navigation skills
Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously
Effective verbal and listening communication skills
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
Associate's or Bachelor's Degree
Previous inbound call center or related customer service experience
Healthcare experience
Fluency in Spanish and Creole
Additional Information
Scheduled Weekly Hours
40
Company info
Humana Inc.
Website : http://www.humana.com
Location : Metairie, LA
Description
Responsibilities
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Description
Humana is continuing to grow especially within Medicaid! We have several new Inbound Contact Representative openings that will have the pleasure of taking inbound calls from our Florida Medicaid Members and provide ex... 
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