Company name
Humana Inc.
Location
San Juan, PR, United States
Employment Type
Full-Time
Industry
Work At Home, Customer Service, Call Center, Insurance
Posted on
Apr 27, 2021
Profile
Description
The Claims Processing Representative 1 reviews and adjudicates complex or specialty claims, submitted either via paper or electronically. The Claims Processing Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.
Responsibilities
The Claims Processing Representative 1 determines whether to return, deny, or pay claims following organizational policies and procedures. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
Required Qualifications
High School Diploma
1 year of similar job experience
Previous Medical Claims experience and / or knowledge of claims processes
Proficiency in all Microsoft Office Programs, including Word, PowerPoint, and Excel
Ability to manage multiple or competing priorities, work in a fast-paced environment and adapt quickly to change
Aptitude for quickly learning and navigating new technology systems and applications
Ability to think analytically
Strong focus on accuracy and detail
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
Previous inbound call center or related customer service experience
Knowledge of HIPAA 837 and 835 electronic claims transactions
Knowledge of Medicare Risk Adjustment and/or Medicaid processes
Additional information
Limited Term Position (LT) : Associates with Humana may work any number of hours, depending on the business needs, for a limited time (usually 1 to 180 days). Benefits: Paid Time Off (PTO), Eligibility to participate in Humana's Partnership Savings Plan - Associates will be automatically enrolled in the 401K (accounts vest automatically on day one). Business Travel Accident Insurance. Associate Well-being Programs (WOW, EAP, Great Deals, Helping Hands, Giving Together, etc.). Reduced or Free Parking (depending on the geographic location) *Puerto Rico associates are not eligible to earn PTO but they will earn Vacation and Sick Time
Schedule: Monday to Friday from 7:30 am - 4:30 pm.
Training: 3-4 weeks via WebEx
Work Location (Address): Work At Home from Puerto Rico ONLY.
Scheduled Weekly Hours
40
Company info
Humana Inc.
Website : http://www.humana.com