Corporate Client Services Team Lead Remote

Profile

:,ActualValueFromSolar:null},{QuestionName:External Title,AnswerValue:Corporate Client Services Team Lead – Remote,VerityZone:formtext4,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Employment Type,AnswerValue:Full-time ,VerityZone:formtext16,QuestionType:radio,ActualValueFromSolar:null},{QuestionName:About Us,AnswerValue:\u003cp\u003eOur Leads Group is a dedicated organization within Anywhere focused on delivering high-quality, high-converting leads to Anywhere affiliated brokers and agents across Anywhere’s six residential real estate brands. The Leads Group oversees numerous national real estate programs offering consumers a distinct value proposition when completing one of the largest financial transactions of their life by providing access to a top-tier affiliated agent from one of Anywhere’s owned and franchise brands as well as, in some cases, a cash back or equal benefit upon a closed transaction where permitted. The Leads Group is committed to optimizing lead generation marketing, technology, and outcomes across Anywhere. \u003c/p\u003e\u003cp\u003e\u003ca href=\http://www.anywhere.re/\ target=\_blank\\u003eAnywhere Real Estate Inc.\u003c/a\u003e\u0026nbsp;(NYSE: HOUS) is on a mission to empower everyone’s next move. Home to some of the most recognized brands in real estate \u003ca href=\https://www.bhgre.com/\ target=\_blank\\u003eBetter Homes and Gardens® Real Estate\u003c/a\u003e, \u003ca href=\https://www.century21.com/\ target=\_blank\\u003eCentury 21®\u003c/a\u003e, \u003ca href=\https://www.coldwellbanker.com/\ target=\_blank\\u003eColdwell Banker®\u003c/a\u003e, \u003ca href=\https://www.cbcworldwide.com/\ target=\_blank\\u003eColdwell Banker Commercial®\u003c/a\u003e, \u003ca href=\https://www.corcoran.com/\ target=\_blank\\u003eCorcoran®\u003c/a\u003e, \u003ca href=\https://www.era.com/\ target=\_blank\\u003eERA®\u003c/a\u003e, and \u003ca href=\https://www.sothebysrealty.com/eng\ target=\_blank\\u003eSotheby\u0027s International Realty®\u003c/a\u003e - the Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures.\u0026nbsp; Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey.\u0026nbsp; With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories. \u003c/p\u003e \u003cp\u003eAt Anywhere, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. \u003cstrong\u003eWe pursue talent \u003c/strong\u003e– strategic thinkers who are eager to innovate, focused on execution and accountable for results. \u003cstrong\u003eWe value diversity \u003c/strong\u003e– respecting backgrounds, cultures, perspectives.\u003c/p\u003e \u003cp\u003eYou’ll find our commitment to diversity reflected in our achievements:\u003c/p\u003e \u003cul\u003e \u003cli\u003eRecognized as one of the World’s Most Ethical Companies since 2011\u003c/li\u003e \u003cli\u003eAnywhere has also been designated a Great Place to Work since 2019\u003c/li\u003e \u003cli\u003eNamed one of LinkedIn’s Top Companies in the US.\u003c/li\u003e \u003cli\u003eHonored by Forbes as on of the World’s Best Employers for Diversity and Top Female Friendly Companies. \u003c/li\u003e \u003c/ul\u003e \u003cp\u003eWith diversity, we succeed together. We hope you’ll join us.\u003c/p\u003e \u003cp\u003e\u0026nbsp;\u003c/p\u003e,VerityZone:formtext36,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:EEO Statement,AnswerValue:EOE AA M/F/Vet/Disability,VerityZone:formtext34,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:State/Province/Region,AnswerValue:California ,VerityZone:formtext25,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:City,AnswerValue:Concord,VerityZone:formtext19,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Company,AnswerValue:Anywhere Leads ,VerityZone:formtext1,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:Compensation Range,AnswerValue:\u003cdiv style=\margin-bottom: 11px\\u003e\u003cspan style=\font-size: 11pt\\u003e\u003cspan style=\line-height: 105%\\u003e\u003cspan style=\font-family: Calibri, sans-serif\\u003e$63,032 - $77,039 ;\u0026nbsp;At Anywhere, actual\u0026nbsp;compensation within that range will be dependent upon the\u0026nbsp;individual’s skills, experience, and qualifications.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e,VerityZone:formtext57,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Exciting News,AnswerValue:We are excited to announce that Realogy is now Anywhere Real Estate Inc. It will take a few months for us to transition to our new brand. 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one\}},FooterInfo:[{Name:Privacy Policy,Value:https://uploads-ssl.webflow.com/633f08923c4c519693723aa5/639b3be6651c0a1e9b3ca8c5_Anywhere Privacy Policy Dec 2022 update_v1.pdf ,Icon:,onlyIcon:0},{Name:Accessibility Statement,Value:https://www.anywhere.re/accessibility,Icon:,onlyIcon:0},{Name:Do Not Sell My Personal Information,Value:https://submit-irm.trustarc.com/services/validation/9b852f5f-98b6-4200-8fac-a65b2b7fcc27,Icon:,onlyIcon:0},{Name:California Applicant Privacy Notice,Value:https://0dfc6f71-334e-4c0c-bce7-250360c9ed12.usrfiles.com/ugd/0dfc6f_741de42c7fab40c4a6102d4dd65fbee6.pdf ,Icon:,onlyIcon:0},{Name:Phishing Scam Alert,Value:https://0dfc6f71-334e-4c0c-bce7-250360c9ed12.usrfiles.com/ugd/0dfc6f_ef1db25d300246449e2881e1ce5186ed.pdf,Icon:,onlyIcon:0}],EncryptedBruid:null,HashCode:0,LoggedIn:false,EncryptedSession:null,CompiledCss:true,IdForSocialLogin:c0d491a6-6daf-4ee8-8e45-52159c079633,TotalCount:137,AllowAccessResponse:{Name:AllowAccess,Value:true},TalentSuiteClientName:null,Tsid:null,ApplyStatus:null,ApplyDiff:10,NextApplyDate:null,LimitExceededMessage:null,JobId:1161342,JobCartResponse:null,TGLocales:[],IsGTG:false,LocaleDesc:,ResponsiveCandidateZone:true,BasicProfileDetails:null,DashboardData:null,PendingAssessments:null,googlejobsMappingfielddataJson:\u003cscript type=\application/ld json\\u003e{\@context\:\http://schema.org\,\datePosted\:\2023-04-11T12:21:35.667\,\description\:\\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:normal\\\\u003e\u003cspan lang=\\\EN\\\\u003eWe are seeking a Corporate Relocation Client Services Team Lead for our fast-paced Relocation Center of Excellence. This position will support the Relocation Team Manager and oversee a team of Relocation Specialists and will be involved with furthering our business strategies for superior customer service delivery.\u003c/span\u003e\u003c/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan style=\\\line-height:normal\\\\u003e\u003cspan lang=\\\EN\\\\u003eAdditional responsibilities include counseling transferees, agent assignments, and facilitating the appropriate paperwork and lines of communication between client consultants and assigned agents.\u003c/span\u003e\u003c/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan style=\\\line-height:107%\\\\u003e\u003cspan style=\\\line-height:107%\\\\u003eThe Realogy Leads Group is responsible for establishing business opportunities for independent sales associates affiliated with a Coldwell Banker Realty real estate company.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u003c/span\u003e\u003c/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan style=\\\line-height:107%\\\\u003e\u003cspan style=\\\line-height:107%\\\\u003eThe Client Services Team Lead’s key responsibilities include, but are not limited to, the following:\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cul\u003e\u003cli\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:normal\\\\u003e\u003cspan lang=\\\EN\\\\u003eWork in conjunction with the team Relocation Manager to manage, coach, train, and develop team members \u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:normal\\\\u003e\u003cspan lang=\\\EN\\\\u003eMentoring Relocation Specialists with problem resolution and training\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003cul\u003e\u003cli\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:normal\\\\u003e\u003cspan lang=\\\EN\\\\u003eConduct team meetings and are responsible for team communications \u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-bottom:13px; margin-left:8px\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003eReceives and reviews incoming referrals to understand all instructions pertaining to the client and information about the agent chosen to accept the referral.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-bottom:13px; margin-left:8px\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003eReaches out to assigned agent verbally to discuss client needs and share any special instructions. \u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-bottom:13px; margin-left:8px\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003eFinish any data entry pertaining to the referral that has not already been entered.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cul style=\\\list-style-type:circle\\\\u003e\u003cli style=\\\margin-bottom:13px; margin-left:8px\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003eRelease referral agreement to an agent for their acceptance.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-bottom:13px; margin-left:8px\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003eConfirm referral acceptance to the client.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/li\u003e\u003cli style=\\\margin-bottom:13px; margin-left:8px\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003eCommunicates with the agent to obtain initial contact and regular status updates for each referral and transfers that data to the client via phone communication, client portal, or email.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-bottom:13px; margin-left:8px\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003eMonitors all communication between agent and client and manages that information accordingly.\u0026nbsp; The Client Services Team Lead is looking for key information action items to ensure the referral is progressing smoothly.\u0026nbsp; If there are signs of concern, the Lead is responsible for reaching out and trying to resolve the issue or take corrective action.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-bottom:13px; margin-left:8px\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003eLead is responsible for maintaining data integrity in all systems.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-bottom:13px; margin-left:8px\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003eLead runs reports to ensure that data-driven updates are received and delivered to all parties.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-bottom:13px; margin-left:8px\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003eLead ensures contract information is obtained, reviewed, and shared with the client.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-bottom:13px; margin-left:8px\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003eLead ensures that all closing-related information is shared with all parties.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eBasic Requirements:\u003c/span\u003e\u003c/span\u003e\u003cul\u003e\u003cli style=\\\margin-bottom:11px\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:normal\\\\u003eHigh School diploma or equivalent \u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-bottom:11px\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:normal\\\\u003e1-3 years prior customer service experience\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-bottom:11px\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:normal\\\\u003eProficient in Microsoft Office Suite\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-bottom:13px; margin-left:8px\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003e\u003cspan lang=\\\EN\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003ePrefer experience in a real estate relocation department or relocation management company with management responsibilities.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:107%\\\\u003e\u003cspan style=\\\line-height:107%\\\\u003eOther Requirements:\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cul\u003e\u003cli style=\\\margin-bottom:13px; margin-left:8px\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003eExtensive background in a customer service environment.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-bottom:13px; margin-left:8px\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003eAbility to work well under pressure with excellent organizational skills and attention to detail.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-bottom:13px; margin-left:8px\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003eAbility to interface with multiple parties, both internal and external.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-bottom:13px; margin-left:8px\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003eProfessional communication skills, both verbal and written.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-bottom:13px; margin-left:8px\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003eReal Estate background or knowledge.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e#LI-JG1\u0026nbsp;\u003cbr\u003e#LI-Remote\,\hiringOrganization\:{
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Company info

Realogy Holdings Corp
Website : https://www.realogy.com/