Billing amp Enrollment Representative 1

Profile

Description

The Billing & Enrollment Representative 1 is responsible for the accurate enrollment and billing process for an insurance organization. The Billing & Enrollment Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Responsibilities

The Billing & Enrollment Representative will assist members in a fast-paced inbound call center environment.

You will be responsible for:

Processing enrollments, payments, address changes or other enrollment related tasks.

All associates must meet established performance metrics including quality, schedule compliance, production standards, and attendance.

Servicing members by telephone to enroll them in the TRICARE program.

Educating members and providing appropriate solutions and alternatives regarding plan benefits.

The start date for this position will be January 4, 2021. This is an interim Work-At-Home opportunity with re-entry into the physical office based on CDC recommendations. Humana office location is listed below:

301 N Hurstbourne Pkwy Louisville, KY 40222

Required Qualifications

High school diploma or GED

2 years of customer service experience

Fluency in computer navigation, email, chats, efficient typing skills, and toggling across multiple databases while engaging with the caller.

Must have excellent interpersonal skills and the ability to organize simultaneous tasks; and meet monthly call and performance metrics.

Must work an 8-hour shift between the hours of 10:30 am - 7 pm EST Monday through Friday with overtime based on business need.

Mandatory 8-week training Monday - Friday 8:00 am to 4:30 pm.

This position requires a government security clearance (eQIP - Electronic Questionnaire for Investigation Processing), must be a US Citizen for consideration

Must live within 50 miles of the Humana office address in Louisville, KY (see above).

Must have accessibility to high speed DSL or cable modem for a home office (Satellite internet service is NOT allowed for this role); and recommended speed for optimal performance from Humana systems is 10M x 1M

Preferred Qualifications

College degree (Associate's or Bachelor's) highly preferred

Knowledge of customer service principles and practices - formal training or experience

Additional Information

Benefit package that starts your 1st day of employment

Robust 401k plan through Charles Schwab.

Eligibility for associate wellness and rewards program

Opportunity to learn the industry and build professional career

Tuition Reimbursement & Student Loan Refinancing

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com